Head of Retail Salon, Hong Kong at Sotheby’s

Hong Kong

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Luxury Retail, Art, AuctionsIndustries

Requirements

Awareness of the surrounding luxury competitive environment, its dynamics and market trends
Ability to build a solid database of local and international HNWI
Experience in luxury hospitality and retail excellence
Knowledge of operating procedures and policies (security, compliance, opening and closing of the store)
Skills in inventory management and documentation
Capability to manage budgets, rosters/shifts, and resource allocation
Collaboration skills with corporate functions, marketing, store design, and local office teams

Responsibilities

Fully responsible for achieving the sales targets defined for the year
Propose, define, and oversee the implementation of a strategic and dynamic action plan to achieve the Boutique sales targets & relevant KPIs
Proactively identify new business opportunities, aiming at generating additional traffic to drive results
Maximize the potential of the cross-category products environment in the store, capitalizing on all available resources (visual merchandising, training, CRM tool, events)
Lead by example on the floor and act as a Sotheby’s Ambassador, understanding the clients’ needs, and identifying potential areas of improvements
Maintain a consistent, uncompromising high level of presentation while providing ultra-luxury hospitality services to clients
Manage the customer flow on the shop floor ensuring a smooth handling of the traffic and exceptional retail experience
Promote a client-centric mindset within the team, always exceeding clients’ expectations and fulfilling their needs with outstanding retail experience
Perform daily, weekly and monthly reports in order to track key metrics: sales achievement, customer service, CRM analysis and client retention, staff commission
Guide and supervise the team in the correct execution of all operating procedures and policies (security, compliance, opening and closing of the store)
Work with corporate partners to ensure consistent sourcing of most-desired product merchandise in each category
Responsible for all inventory management and documentation: ensure that the stock is properly secured, complete and accurate at all times
Monitor the Boutique expenses within budget guidelines
Ensure that the store respects high standards of cleanliness and presentation
Plan monthly roster/shifts and resources allocation; advocate for additional resources as needed
As part of the strategic and dynamic action plan, propose and assist in execution of marketing activities to maximize the use of the space and enhance the Boutique awareness
Work on a programming event scheme with regular and diversified content
Collaborate with Sotheby’s peers (marketing, store design & local office teams) in the execution of marketing
Work together with the Global Head of Retail to set the regional Salon business strategy to achieve key KPIs around client journeys, engagement and loyalty, and creating an ultra-luxury environment
Lead from the front through consistent presence on the floor and enabling the Client Advisor teams to achieve the sales targets
Work together with regional corporate functions to bring an ultra-luxury, cross-category experience to life across product assortment, marketing and events, services implementation, and seamless operations

Skills

Key technologies and capabilities for this role

Retail ManagementSales StrategyBusiness DevelopmentClient EngagementTeam LeadershipVisual MerchandisingKPI ManagementLuxury RetailEvent PlanningMarketing

Questions & Answers

Common questions about this position

What is the salary for the Head of Retail Salon position?

This information is not specified in the job description.

Is this role remote or does it require being on-site in Hong Kong?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves achieving sales targets, proposing strategic action plans, leading on the shop floor, managing customer flow for luxury hospitality, and overseeing operations and inventory management.

What is the company culture like at Sotheby’s?

Sotheby’s believes in the transformative power of art and culture and is committed to making industries more inclusive, sustainable, and collaborative.

What makes a strong candidate for the Head of Retail Salon role?

A strong candidate should have experience leading luxury retail teams, driving sales in high-end environments, understanding HNWI clients, and managing cross-category luxury operations.

Sotheby’s

Auction house for fine art

About Sotheby’s

Sotheby's is a global auction house that specializes in selling fine art, luxury items, and collectibles through live and online auctions, as well as private sales. The company provides online estimates to help sellers determine the value of their items, which is a key differentiator from competitors. Sotheby's holds auctions in major cities worldwide, attracting a diverse audience and ensuring a competitive market for high-end items. The goal is to connect buyers and sellers in the luxury market while offering a personalized and discreet experience.

New York City, New YorkHeadquarters

1744Year Founded

$4MTotal Funding

POST_IPO_EQUITYCompany Stage

Real Estate, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Professional Development Budget

Risks

NFT market volatility poses financial risks for Sotheby's digital collectibles sales.

Recent staff layoffs indicate potential financial instability or auction performance downturn.

The $100 million Breuer building acquisition could strain financial resources if unprofitable.

Differentiation

Sotheby's offers both live and online auctions, catering to diverse client preferences.

The company provides private sales for clients seeking privacy and exclusivity in transactions.

Sotheby's expertise in valuing rare items attracts high-end collectors and investors.

Upsides

Sotheby's collaboration with The Luxury Group offers unique luxury auction experiences.

The acquisition of the Breuer building enhances Sotheby's brand and auction venue prestige.

Sotheby's acceptance of cryptocurrency payments attracts crypto-wealthy buyers.

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