Customer.io

Head of Data & Analytics

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Data & Analytics, SaaS, Business IntelligenceIndustries

Requirements

Candidates should possess 15+ years of experience in data analytics, business intelligence, or data strategy, ideally within high-growth B2B SaaS companies. They must have 8+ years of experience leading and scaling teams, demonstrating strong business acumen and the ability to translate complex data frameworks into actionable business strategies. A deep understanding of modern data architecture, including AI/ML tools, ELT pipelines, modeling (dbt), and cloud data warehouses (Snowflake) is required, along with fluency in utilizing AI/ML tools to achieve measurable business outcomes.

Responsibilities

The Head of Data & Analytics will champion the adoption of AI/ML-powered analytics to deliver predictive and real-time insights, define and drive a modern data and analytics strategy aligned with company priorities, establish a robust governance framework for KPI and performance measurement, and drive strategic planning by leveraging data to identify risks, opportunities, and areas for growth. They will lead and mentor a high-performing Data team, shape the future of the team, foster a culture of AI-first curiosity and collaboration, serve as a proactive business partner to leaders across departments, translate complex analyses into clear data stories, own and evolve the analytics stack, ensure data governance and quality, and lead experimentation and insight delivery to support product and marketing innovation.

Skills

AI/ML
Snowflake
dbt
Sigma
Looker
Tableau
Data Strategy
KPI Measurement
Data Governance
Predictive Analytics
Real-time Insights
Business Intelligence
Machine Learning

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Key Metrics

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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