Head of Change Management at Remitly

Amsterdam, North Holland, Netherlands

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Services, Analytics, Healthcare, ResearchIndustries

Requirements

Bachelor’s degree in business administration, Organizational Development, Human Resources, or a related field; Master’s degree preferred
Certification in an established change management program/accreditation (CCMP, APMG, ProSci, or equivalent)
7+ years of experience in change management, organizational development, or related roles, with demonstrated success in managing large-scale transformations
Strong understanding of change management methodologies (e.g., ADKAR, Kotter’s 8-Step Process) and tools, with the ability to apply them effectively in practice
Demonstrated expertise and experience in business process design and re-engineering, with a track record of implementing process improvements that drive organizational performance
Exceptional interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels of the organization
Proven experience in building change management capabilities within organizations, including training and coaching leaders and employees
Strong analytical and problem-solving skills, with the ability to assess change impacts and develop actionable plans

Responsibilities

Execution of Change Initiatives: Oversee and manage the execution of change initiatives, such as capacity re-allocation of existing teams to new projects, ensuring they occur in a timely manner, with full scope, and with the desired impact on people and processes
Stakeholder Engagement: Collaborate with senior leaders, HR and internal communications business partners to identify change impacts, assess readiness and disruption, and develop tailored communication and engagement plans to foster buy-in and support
Change Capability Building: Assess current change management capabilities and develop and roll out programs and workshops to enhance the organization’s change management skills and mindset
Business Process re-design: Lead initiatives to analyze, design, and optimize select business processes across A&G to improve efficiency, effectiveness, and alignment with organizational goals
Performance Measurement: Establish and maintain metrics and KPIs to assess the effectiveness of change initiatives, gathering feedback and data to inform continuous improvement efforts
Change Strategy Development: Lead the design and implementation of a comprehensive change management strategy that aligns with organizational goals and supports corporate transformation initiatives
Coaching and Mentoring: Provide coaching and support to leaders and team members in managing change, promoting a culture of agility and resilience throughout the organization

Skills

Key technologies and capabilities for this role

Change ManagementStakeholder EngagementChange Capability BuildingBusiness Process Re-designPerformance MetricsKPIsChange StrategyCommunication PlansWorkshop FacilitationProcess Optimization

Questions & Answers

Common questions about this position

What qualifications are required for the Head of Change Management role?

A Bachelor’s degree in business administration, Organizational Development, Human Resources, or a related field is required, with a Master’s degree preferred. Certification in an established change management program such as CCMP, APMG, ProSci, or equivalent is needed, along with 7+ years of experience in change management or organizational development and strong knowledge of methodologies like ADKAR and Kotter’s 8-Step Process.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The company emphasizes innovation, continuous improvement, and building a culture of agility and resilience through change management, with a focus on equipping the workforce with necessary mindsets and skillsets to thrive in a rapidly evolving environment.

What makes a strong candidate for this Head of Change Management position?

Strong candidates will have demonstrated expertise in business process design and re-engineering, a track record of managing large-scale transformations, and experience leading change strategies, capability building programs, and stakeholder engagement with senior leaders.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free