Head of Government Relations and Public Policy, Latin America

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio.

About the Job

Twilio is hiring a Head of Government Relations and Public Policy, Latin America to lead regulatory engagement, shape policy outcomes, and drive regional submissions. This role partners across legal, compliance, and business teams to align strategy with operations, ensuring Twilio’s objectives are advanced through external advocacy and internal coordination.

Responsibilities

In this role, you’ll:

• Lead the region’s public policy, government relations, and regulatory strategy, ensuring alignment with global objectives.
• Manage a cross-functional team of policy and regulatory professionals, driving strategic execution across regulatory engagement, government advocacy, and compliance.
• Coordinate policy positions and regulatory submissions with internal legal and compliance leads, while maintaining external alignment with regional institutions.
• Serve as Twilio’s senior representative to regulators, ministries, legislators, and standards bodies across the region.
• Proactively identify policy trends, market risks, and regulatory shifts that may affect Twilio’s business and innovation.
• Develop and maintain strong relationships with key policymakers, regulatory officials, and industry influencers.
• Partner with Product, Engineering, and Compliance teams to inform strategy and product development.
• Champion Twilio’s thought leadership in international policy arenas, civil society coalitions, and innovation networks.
• Represent Twilio at industry events, public policy forums, and multilateral regulatory discussions to shape a favorable operating environment.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 12+ years of experience in telecommunications and technology regulation and public policy, government relations, regulatory law, or other relevant leadership roles.
• Demonstrated ability to lead multidisciplinary teams focused on public policy, regulatory advocacy, and compliance.
• Deep familiarity with telecom regulatory frameworks, including licensing, interconnection, numbering, privacy, and emerging tech regulation (e.g., AI, cybersecurity).
• Demonstrated ability to shape policy outcomes through strategic collaboration with governments, industry bodies, and global institutions.
• Experience coordinating complex regulatory initiatives and strategic advocacy campaigns.
• Exceptional communication, strategic thinking, and stakeholder management skills.
• Law degree or advanced degree in public policy, international affairs, political strategy or a related field.
• Fluency in English, Portuguese, and Spanish.

Desired:

• Proven success managing teams across regions, including roles in the private sector, government, and NGOs.
• Experience and training in public communications, including media engagement, message development, and managing press interactions in high-stakes or complex policy environments.