ServiceNow

Hardware Standards Engineer - Global Cloud Services

Austin, Texas, United States

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess 2+ years of datacenter technician and/or technical program manager experience, along with 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, and complex network cabling design. A basic understanding of AC/DC power calculations is required, and a Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or a related field is preferred. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also required.

Responsibilities

As a Hardware Standards Engineer, you will develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide, build and maintain server, storage, cloud service provider, and rack SKU documentation, support relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others), work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions, and work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure.

Skills

Hardware design
Hardware standards
Server architecture
Storage solutions
Rack hardware
Hardware documentation
Supply chain management
Technology evaluation
Vendor collaboration

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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