GMS (Greenlake Management Services) L3 Vmware Virtualization SME at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

8+ years of demonstrated experience in VMware troubleshooting including service and support on Virtualization, vSAN, NSX, VCF
Strong and solid concepts on Virtualization
Deep technical expertise in virtualization platforms, storage integration, and advanced networking concepts
Ability to isolate and solve complex technical/business problems
Ability to interact with people (customers, teams, vendors)
Capable of working constructively in a highly pressurized environment
Willing to work after office hours to manage critical customer escalations when necessary; 24x7 availability as required for ‘Out of Hours’ (OOH) coverage
Demonstrates the ability to work with and be sensitive to other cultures
Skilled in utilizing methodologies for problem management and resolution of escalated issues

Responsibilities

Supporting and troubleshooting complex VMware / Virtualization issues in complex and widely distributed environments
Own an escalation, demonstrate leadership, and be the designated point of contact for the Technical Escalation Process
Serve as the technical escalation lead, collaborating closely with cross-functional teams and vendor support (e.g., VMware) to expedite issue resolution
Automate operational tasks using scripting and orchestration tools to enhance efficiency and consistency
Maintain high-quality documentation including architecture diagrams, SOPs, RCA reports, knowledge articles, and best practices
Lead communication between technical teams, customers, and internal organization to fulfill customer needs and accomplish customer satisfaction
Share Datacenter ‘Best Practice’ among other Technology peers & Teams in the GMS community and actively look for and identify pro-active / issue prevention opportunities
Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications
Provides highly innovative management of complex escalations
Create opportunities to increase the competence of the work group in a proactive and consistent way; identifies and communicates possible process changes that will remedy inefficiencies
Lead / drive virtual technical teams within HPE / Partner to isolate the cause of issue
Work with different support Vendors, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc
Negotiate to bring correct resources together to focus on an issue
Plan and implement best practices

Skills

VMware

Virtualization

vSphere

Storage Integration

Networking

Troubleshooting

Escalation Management

Scripting

Automation

Private Cloud

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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