Gestionnaire de Produit - Paiements || Product Manager - Payments at Plusgrade

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Aviation, Hospitality, PaymentsIndustries

Requirements

Reporting directly to the Director of Product, Platform and Payments
Ability to work with key team members, business teams, engineering teams, design teams, UX team, marketing, sales, partners, and third-party suppliers
Skills in research, ideation, market studies, usability studies, data analysis, and stakeholder feedback collection
Experience or capability in product strategy, vision, roadmap definition, product design, development planning, and execution within budget and timelines
Building and leading agile product enthusiast culture with vision and direction

Responsibilities

Help realize the company's vision and mission through research, ideation, implementation, launch, and iteration on new and existing products
Be responsible for all product initiatives focused on payment processing across all touchpoints
Work with partners and third-party suppliers to identify and implement the best solutions to improve capabilities and increase processing efficiency
Iterate, troubleshoot, and continuously work to improve the traveler's payment experience
Contribute to defining the strategy and roadmap for the payment product, based on market studies and key stakeholder input
Gather and analyze customer and stakeholder feedback to identify product improvement opportunities
Integrate usability studies, research, and market analysis into product requirements to improve customer satisfaction
Build a culture of product enthusiasts and provide vision and direction to an agile team
Work with engineering and design teams to plan and execute development projects, ensuring products are delivered on time and within budget
Ideate and work with the UX team to design new products and features impacting millions of travelers worldwide
Develop and maintain relationships with key partners and suppliers to ensure access to necessary resources and technologies
Collaborate with marketing and sales teams to develop product marketing and sales materials, and support product launches and marketing initiatives
Analyze data to understand user behavior and market needs, using data and analytics to inform and guide key decisions

Skills

Product Management

Payments Processing

Product Strategy

Customer Research

Product Vision

Ideation

Product Launch

Cross-functional Collaboration

Engineering Collaboration

Travel Industry

Plusgrade

Provides upgrade solutions for travel companies

About Plusgrade

Plusgrade specializes in providing upgrade solutions for the travel industry, focusing on helping airlines, cruise lines, and other travel service providers increase their revenue through ancillary services. Their platform allows these companies to offer customers the option to upgrade their seats or cabins for an additional fee, either through bidding or fixed pricing. Plusgrade stands out from competitors by integrating seamlessly with existing systems of travel companies, making it easier for them to implement these upgrade options. The company's goal is to enhance customer satisfaction while generating high-margin revenue for their partners, and they have been recognized as a market leader in this space, receiving awards such as the Deloitte Technology Leadership award.

New York City, New YorkHeadquarters

2009Year Founded

$151.5MTotal Funding

GRANTCompany Stage

Enterprise Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

401(k) Company Match

Health Insurance

Unlimited Paid Time Off

Home Office Stipend

Remote Work Options

Parental Leave

Wellness Program

Risks

Emerging tech companies could erode Plusgrade's market share.

Airlines developing in-house solutions may reduce demand for Plusgrade.

Economic downturns can significantly impact Plusgrade's revenue streams.

Differentiation

Plusgrade offers a proprietary SaaS platform for travel upgrade solutions.

The company partners with major airlines like airBaltic and Garuda Indonesia.

Plusgrade's 'Subscribe to Miles' service innovates loyalty programs in the travel industry.

Upsides

Partnerships with airlines enhance customer experience and boost revenue.

Subscription-based loyalty programs are gaining traction in the travel industry.

Flexible bidding systems for upgrades offer passengers more control over travel.

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