Future Opportunity Site Focal at Long View Systems

Edmonton, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Deep technical expertise across infrastructure domains, including servers, networks, storage, virtualization, cloud, and M365 services
Strong knowledge of ITIL-aligned Incident, Change, and Problem Management processes
Proficiency with ServiceNow (or equivalent tools) for ticket monitoring, validation, and prioritization
Experience in technical leadership, escalation handling, and root cause analysis
Ability to maintain end-to-end visibility of client technical environments and ensure compliance with security, privacy, and service delivery policies
Client-oriented mindset with excellent communication and relationship-building skills
Capability for hands-on remediation, troubleshooting, and participation in projects
Energetic, collaborative approach aligned with core values of integrity, competence, value, and fun
Availability to be based in Calgary, Edmonton, Toronto, or Vancouver

Responsibilities

Act as the technical lead and primary infrastructure owner for the client’s IT environment, ensuring stability, performance, and operational excellence
Provide technical excellence and guidance across servers, networks, storage, virtualization, cloud, and M365 services
Guide and direct infrastructure-related escalations from NOC and Service Desk; collaborate with IGS and branch teams to resolve incidents
Offer operations-specific technical guidance for ongoing projects and drive efficiencies, stability, and security
Participate hands-on in remediation and troubleshooting activities
Monitor incident and service SLAs, ticket queues, and ensure timely updates and resolutions
Adhere to ITIL-aligned processes for Incident, Change, and Problem Management; validate tickets and act as escalation resource for major incidents (SPINs)
Participate in problem investigations, root cause analysis, and follow-up actions; review change requests for completeness
Maintain end-to-end view of client environment, proactively identify issues, and ensure devices, configurations, and backups align with standards
Oversee documentation accuracy on client portal and produce regular status, change, and problem management reports
Build relationships with Site Manager and client stakeholders; provide updates on technical changes, risks, and developments
Participate in client-facing meetings, contribute to technology roadmap discussions, and support business continuity planning
Coordinate team collaboration and light leadership between service delivery teams, Site Manager, and client

Skills

Key technologies and capabilities for this role

ServersNetworksStorageVirtualizationCloudM365IT InfrastructureNOCService DeskEscalations

Questions & Answers

Common questions about this position

What locations is this Site Focal position based out of?

The role is based out of Long View's branches in Calgary, Edmonton, Toronto, or Vancouver.

What technical expertise is required for this role?

The position requires deep technical expertise across infrastructure domains including servers, networks, storage, virtualization, cloud, and M365 services.

What is the company culture like at Long View Systems?

Long View fosters an environment of collaboration, support, innovation, enthusiasm, inclusion, and belonging, guided by core pillars of Integrity, Competence, Value, and Fun, with 90% of team members rating it as a good or great place to work.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for the Site Focal role?

A strong candidate is energetic, client-oriented, possesses deep technical expertise in infrastructure, and has light leadership skills to coordinate teams and ensure operational excellence in alignment with ITIL processes and SLAs.

Long View Systems

Owner representation and construction management consulting

About Long View Systems

Long View Systems provides tailored consulting services in Owner Representation and Construction Management for developers, property managers, and design professionals. Their services are designed to support projects ranging from $300,000 to $200 million, leveraging over 30 years of experience in the Mid-Atlantic market. The company stands out from competitors by offering senior-level expertise and a well-established network across various disciplines, fostering long-term relationships that go beyond simple transactions. The goal of Long View Systems is to deliver sustainable solutions that ensure projects are completed efficiently, on time, and within budget, while maintaining a strong respect for the skilled tradespeople involved in the construction process.

Calgary, CanadaHeadquarters

1999Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Real EstateIndustries

1-10Employees

Benefits

Professional Development Budget

401(k) Retirement Plan

Risks

Increased competition in IT solutions could impact Long View's market share.

Rapid technological changes may challenge Long View's service adaptability.

Economic downturns could reduce IT spending, affecting Long View's revenue.

Differentiation

Long View is recognized as a leader in sustainability by Microsoft and Cisco.

The company offers customized IT solutions across public and private sectors.

Founder Jim Long's deep industry experience enhances Long View's reputation and service quality.

Upsides

Growing demand for digital transformation boosts Long View's service relevance.

Recognition as a Sustainability Changemaker enhances Long View's market credibility.

Partnerships with Microsoft and Cisco strengthen Long View's industry position.

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