Full Time Teller, Forest Hills, NY at Santander

Forest Hills, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma, GED, or equivalent work experience - Required
6+ Months Cash Handling experience - Required
6+ Months Demonstrated customer service experience - Required
Excellent customer service skills and a passion for helping others
Ability to identify and escalate concerns of risk to appropriate channels
Ability to follow directions, policies, and procedures
Effective listening and communication skills
Comfortable in using digital tools and technology to enhance customer engagement
Energetic, organized and able to multi-task in a fast-paced, changing environment
Understands the necessity and value of accuracy and attention to detail
Computer proficiency and basic math skills
Ability to work branch hours, which can include weekends and evenings

Responsibilities

Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs
Process transactions, including deposits, withdrawals, and transfers
Handle cash and maintain accurate cash drawer balances
Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations
Recognize opportunities and cross-sell bank products to deepen customer relationships
Engage customers and leverage digital tools to educate them on self-service options
Assist with custodianship, audits, and other operational tasks
Maintain a clean and organized work area, to create a welcoming environment for customers
Responsibilities may extend to supporting nearby branch locations based on business necessity

Skills

Key technologies and capabilities for this role

customer servicetransaction processingcash handlingfraud preventioncross-sellingcompliancerisk managementdigital banking tools

Questions & Answers

Common questions about this position

What qualifications are required for the Full Time Teller position?

A high school diploma, GED, or equivalent work experience is required, along with 6+ months of cash handling experience and 6+ months of demonstrated customer service experience.

What skills are needed to succeed as a Teller at Santander?

Excellent customer service skills, effective listening and communication skills, ability to use digital tools, and being energetic, organized, and able to multitask in a fast-paced environment are essential.

Is this Teller position remote or on-site?

This is an on-site position located in Forest Hills, NY, with responsibilities that may extend to supporting nearby branch locations.

What is the salary for the Full Time Teller role?

This information is not specified in the job description.

What does Santander's company culture emphasize for employees?

Santander fosters an enriching journey with continuous learning, personal growth, collaboration with talented colleagues, and a culture of engagement committed to employee success.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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