Full Stack Engineer at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Services, Contact CenterIndustries

Requirements

Minimum 5 years of experience
15 years full-time education
Strong proficiency in Unified Communications (UC) and Contact Center (CC) technology platforms
Hands-on experience with Cloud CC platforms (Amazon Connect, Genesys Cloud CX, Nice CXOne, Cisco Webex, Five9)
Experience with adjunct systems (e.g., recording, WFM, dialers, CRM, SBC)
Strong understanding of Site Reliability Engineering (SRE) Framework
Proficiency in coding languages (Node.js, TypeScript, Python)
Strong understanding of Infrastructure as Code (IaC)
Experience in automation and scripting tools (Python, Ansible)
Proficiency in AI-aided observability/management tools (e.g., CloudWatch, Dynatrace, Splunk, ServiceNow)
Strong understanding of networking, security, and cloud CC best practices
Ability to troubleshoot complex Contact Center incidents and infrastructure issues
Excellent communication and collaboration skills
Basic knowledge of Network and Security
Certifications (preferred): Cisco Certified Network Associate – Professional Collaboration, Cisco Certified DevNet Specialist – Webex, AWS Certified Solutions Architect Associate – Professional, Genesys Cloud CX Certified Architect – Developer - Professional, NICE Certified Implementation Engineer (NCIE), NICE Certified Development Professional (NCDP), Oracle Communications Session Border Controller Basic Certified Implementation Professional, AudioCodes Certified Associate- Professional, Microsoft Certified: Azure Developer Associate, PCEP – Certified Entry-Level Python Programmer, OpenJS Node.js Application Developer (JSNAD), HashiCorp Certified: Terraform Associate, Site Reliability Engineering Foundation (SREF)

Responsibilities

Design, Build and Manage scalable and highly available Cloud Contact Center infrastructure on vendor platforms such as Amazon Connect, Genesys etc
Design, Build and Manage scalable and highly available Unified Communications (UC) infrastructure components
Monitor, Troubleshoot and Optimize Cloud Contact Center infrastructure with AI-aided tools and Automation
Drive new solutions, design architecture & integration standards for Cloud Contact Center infrastructure operations leveraging Site Reliability Engineering (SRE) principles
Collaborate across teams to ensure seamless integration with full-stack components
Implement Infrastructure as Code (IaC) using Templates and central orchestration tools
Automate deployments with provisioning tools to achieve Zero/Low touch provisioning
Ensure compliance with Contact Center best practices and organizational policies
Continuously evaluate and implement new Contact Center technologies and tools to improve efficiency
Provide technical guidance and support to team members and stakeholders

Skills

Full Stack Development

Amazon Connect

Genesys

Cloud Contact Center

Unified Communications

Site Reliability Engineering

SRE

Infrastructure as Code

IaC

Automation

AI Observability

Agile

Cloud Infrastructure

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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