Propel

Front-End Support Specialist

Argentina

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, E-commerceIndustries

Requirements

Candidates should possess deep familiarity with Shopify, including working with various apps, themes, and customizations, along with solid front-end development skills in HTML, CSS, and JavaScript. Bonus experience with React is preferred, and exceptional written communication skills in English are essential for delivering clear and professional support via chat and email.

Responsibilities

The Front-End Support Specialist will respond to client inquiries through live chat and email, focusing on technical support related to Shopify and app integrations, and will assist clients with theme adjustments and front-end development tasks to improve their overall experience. They will also identify and resolve technical issues, contributing to the internal knowledge base with clear documentation, and working closely with the development team to escalate complex problems and share feedback for product enhancement, while handling an average of 30-50 support tickets weekly to ensure a smooth user experience.

Skills

Shopify
HTML
CSS
JavaScript
React
Customer Support
Technical Documentation

Propel

Mobile app for managing social benefits

About Propel

Propel focuses on improving access to social welfare resources for low-income Americans through its mobile app, Providers. This app allows users to easily check their EBT balances without needing to call a customer service number, making it more convenient for them to manage their benefits. Additionally, Providers offers personalized deals, such as coupons and resources, to help users save money, as well as job postings that cater to various schedules, from temporary gigs to full-time positions. Propel distinguishes itself from competitors by specifically targeting the needs of low-income individuals who are often neglected by traditional tech solutions. The company's goal is to enhance the user experience of America's safety net and to raise awareness about critical issues like Medicaid churn, ensuring that users can navigate these challenges effectively.

Key Metrics

New York City, New YorkHeadquarters
2014Year Founded
$85.6MTotal Funding
GRANTCompany Stage
Consumer Software, Social ImpactIndustries
51-200Employees

Benefits

Generous vacation policy
Unlimited sick days
Medical, dental, & vision coverage
401k with employer match
16 weeks parental leave
New tech tools
Remote first

Risks

Competition from new fintech startups may erode Propel's market share.
Changes in EBT and SNAP policies could affect Providers app functionality.
Reliance on partnerships poses risks if key partners withdraw or change terms.

Differentiation

Propel's Providers app offers instant EBT balance-checking, unlike traditional methods.
Providers app integrates job postings, aiding users in finding suitable employment opportunities.
Propel addresses Medicaid churn, helping users navigate post-pandemic healthcare challenges.

Upsides

Partnership with Papa Murphy's enhances user engagement through tailored offers.
Real-time payment tools integration could improve users' financial health.
Free tax filing services increase user retention and attract new users.

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