Technical Support Analyst
Tapcart- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
Candidates should possess deep familiarity with Shopify, including working with various apps, themes, and customizations, along with solid front-end development skills in HTML, CSS, and JavaScript. Bonus experience with React is preferred, and exceptional written communication skills in English are essential for delivering clear and professional support via chat and email.
The Front-End Support Specialist will respond to client inquiries through live chat and email, focusing on technical support related to Shopify and app integrations, and will assist clients with theme adjustments and front-end development tasks to improve their overall experience. They will also identify and resolve technical issues, contributing to the internal knowledge base with clear documentation, and working closely with the development team to escalate complex problems and share feedback for product enhancement, while handling an average of 30-50 support tickets weekly to ensure a smooth user experience.
Mobile app for managing social benefits
Propel focuses on improving access to social welfare resources for low-income Americans through its mobile app, Providers. This app allows users to easily check their EBT balances without needing to call a customer service number, making it more convenient for them to manage their benefits. Additionally, Providers offers personalized deals, such as coupons and resources, to help users save money, as well as job postings that cater to various schedules, from temporary gigs to full-time positions. Propel distinguishes itself from competitors by specifically targeting the needs of low-income individuals who are often neglected by traditional tech solutions. The company's goal is to enhance the user experience of America's safety net and to raise awareness about critical issues like Medicaid churn, ensuring that users can navigate these challenges effectively.