Front End Lead Part Time at BJ's Wholesale Club

Manchester, Connecticut, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong leadership and business acumen with strategic thinking and sound decision-making using business data
Ability to lead through change, model leadership competencies, and champion business growth
Excellent communication skills to provide teams with necessary information for success
Capability to build high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Experience in delivering results by setting clear expectations, utilizing follow-up, and ensuring accountability
Knowledge of club-level training processes to teach, coach, and lead team members
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Ability to ensure a safe, positive, inclusive, and diverse environment for team members and members
Dedication to GOLD Member Standards (Greet, Anticipate, Appreciate) and GOLD club standards (Grand opening look, stocked items, promotional execution, accurate signage, clean and organized)

Oversee the frontline (cashiers, SCO, membership desk) in the absence of the Front End Manager
Coach, teach, and develop frontline team members to ensure excellent member service
Motivate team members for successful execution of membership programs, initiatives, and frontline operations
Monitor, drive, and coach for desired membership and member experience goals and results
Ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently
Delegate work, monitor staffing, and ensure compliance with operational standards
Provide excellent customer service to members and guarantee service excellence at all contact points
Set service standard expectations, empower teams to resolve member concerns, and escalate as appropriate
Lead teams to deliver daily GOLD club standards, including grand opening look, stocking, promotions, signage, and cleanliness
Support team member engagement, address concerns, acknowledge success, and retain top talent