Front Desk Specialist at Torian Plum at Vacasa

Steamboat Springs, Colorado, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalsIndustries

Requirements

Experience working in hotel, hospitality, vacation or similar industry is highly preferred
Minimum 1 year experience in administrative or customer service style role is a bonus
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms
Reliable personal transportation is essential due to frequent travel between worksites
Dependable and prepared, showing up on time and ready to go
Dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment
Comfortable talking to people—online or in person—and able to share information in a clear, thoughtful way that represents the company positively
Ability to work in indoors or outdoors settings, including private homes, resorts, offices, and laundry facilities, often in varying weather conditions
Flexibility with schedules including early mornings, evenings, weekends, and holidays
Physical ability to move freely (balancing, climbing, crawling, driving, squatting, standing)

Responsibilities

Act as the first point of contact for guests, vendors, and occasionally owners within a local management office
Take incoming phone calls, occasional outbound calls, and respond to emails or chats daily from guests with questions or concerns about reservations, statements, or other issues
Assist with the creation and delegation of maintenance and housekeeping tickets (if applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Identify potential owner leads from walk-ins or incoming calls and pass the information to the designated Business Development Representative
Build and maintain business relationships and open lines of communication with other internal support teams
Other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServicePhone SupportEmail CommunicationChat SupportAdministrative CoordinationReservation ManagementVendor SchedulingMaintenance Ticketing

Questions & Answers

Common questions about this position

What is the pay rate for the Front Desk Specialist position?

The position pays $23 per hour, with actual pay varying based on skill, experience, education, and/or location.

Is this a remote position or does it require on-site work?

This role is based within a local management office and involves frequent travel between worksites, requiring reliable personal transport.

What skills and experience are required for this role?

Preferred experience in hotel, hospitality, or vacation industry, minimum 1 year in administrative or customer service role, excellent time management skills, and tech-savvy with various digital systems, apps, and software.

What is the company culture like at Vacasa?

The company emphasizes a culture of doing things the right way, building trust, supporting each other as a team, valuing contributions, investing in growth, and creating exceptional experiences.

What makes a strong candidate for this Front Desk Specialist role?

Candidates with hospitality or customer service experience, strong time management, tech-savviness, and reliable transportation stand out, as they align with the role's demands for handling inquiries, coordinating teams, and traveling between sites.

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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