Fraud Prevention Specialist II at Turo

Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, MarketplaceIndustries

Requirements

Minimum of 5 years of experience in fraud prevention, risk management, or a related field within an e-commerce environment
Bachelor’s degree or equivalent work experience
Proficiency in SQL for data analysis, reporting, and identifying fraud patterns
Familiarity with systems for fraud prevention rule management and customer authentication
Strong ability to function effectively in a fast-paced environment and adapt quickly to change
Excellent verbal and written communication skills with a commitment to responsiveness and exceptional customer experience
Availability to work holidays, weekends, and occasionally outside normal business hours as needed to protect the platform
Demonstrates Turo’s values through work product and team interactions

Responsibilities

Review transactions, accounts, and activity to identify and resolve fraudulent activity in real time
Conduct in-depth analyses of complex fraud cases using SQL and other analytical tools
Lead detailed investigations into sophisticated or high-value fraud cases, collaborating with internal teams and external agencies when needed
Develop and implement scalable fraud prevention workflows, strategies, and policies based on insights from case analysis and industry trends
Manage and monitor the performance of internal systems and fraud detection rules
Partner cross-functionally with departments such as IT, Legal, and Customer Service to implement and strengthen fraud prevention measures
Identify high-risk attributes associated with identity theft, payment fraud, account takeover, or host fraud
Train, mentor, and support outsourced agents and internal team members on advanced fraud detection techniques and investigation procedures
Share knowledge and collaborate with Trust & Safety, Legal, Claims, and Global Operations teams as a fraud prevention subject matter expert
Prepare and present detailed reports on fraud incidents, trends, and prevention strategies to senior management
Perform other related duties as assigned

Skills

Key technologies and capabilities for this role

SQLfraud detectionrisk analysisinvestigationsfraud preventionanalytical tools

Questions & Answers

Common questions about this position

Is this a remote position, or do I need to be in the office?

This is a hybrid position based in the Phoenix, AZ office with a Monday through Friday schedule from 8:00 a.m. to 4:00 p.m. Mountain Time. The Marketplace Risk team operates 365 days a year, requiring availability on holidays with a floating holiday provided.

What skills and experience are required for this role?

Candidates need a minimum of 5 years of experience in fraud prevention, risk management, or a related field in e-commerce, proficiency in SQL for data analysis, familiarity with fraud prevention rule management and customer authentication systems, and strong communication skills. A Bachelor’s degree or equivalent work experience is also required, along with the ability to thrive in a fast-paced environment.

What is the team culture like at Turo for this role?

The team is supportive, down-to-earth, and fun, consisting of fraud and risk professionals passionate about protecting the global marketplace. They prioritize maintaining a world-class program, developing subject matter experts, and fostering a diverse, talented environment with opportunities to learn and grow.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for the Fraud Prevention Specialist II role?

A strong candidate is an experienced, analytical, and team-oriented fraud fighter with 5+ years in e-commerce fraud prevention, SQL proficiency, and the ability to lead investigations and collaborate cross-functionally in a fast-paced setting.

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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