Fraud Operations Analyst

Position Overview

• Location Type: Not Specified
• Job Type: Contractor
• Salary: $1,500 - $2,000 USD GROSS per month

Sezzle is seeking a talented and motivated Fraud Operations Analyst to join a dynamic, fast-paced team. This role involves monitoring users and transactions for abusive or fraudulent behavior, reviewing suspicious activity, blocking fraudulent users, and clearing false positives. The ideal candidate will help evolve policies and procedures to stay ahead of new fraud trends.

Work Shift: Sunday - Thursday between 8:00 am - 4:30 pm Central Time. Employment Type: Non-exempt/hourly. Language Requirement: English resumes only.

About Sezzle

Sezzle's mission is to financially empower the next generation by revolutionizing the shopping experience beyond payments. We offer seamless, interest-free installment plans, making shopping smarter and more accessible. We aim to redefine how people discover, interact with, and purchase products, driving real impact on merchant sales through increased conversions and higher order values. We are building an innovative, dynamic team passionate about creating a unique shopping journey and pushing boundaries in tech.

Responsibilities

• Monitor real-time transactions and customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine fraudulent activity.
• Analyze account patterns through data analysis using internal systems and tools.
• Research fraud and user behavior to contribute to machine learning models, rules, and other detection systems.
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve fraud prevention mechanisms, processes, and tools.
• Maintain strong domain knowledge of fraud prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases.
• Handle escalations from internal and external stakeholders professionally and efficiently.

Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience in investigating and resolving fraud incidents.
• Experienced in analyzing data and comfortable making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start and work with minimal supervision after training.
• Ability to work through holidays.
• Minimum GPA of 3.5 out of 4.0.

Preferred Qualifications

• Work experience in fintech, payments, lending, banking, or financial institutions.
• Degree in statistics, math, finance, economics, or related field.