Forward Deployed Software Engineer – Applied AI FDE

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. We provide innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. We are on a journey to make the world work better for everyone.

Location Type: Remote Employment Type: Full-time

Job Description

Team Bio

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI. We identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

Mission: To partner deeply with customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. We deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters

Enterprises require AI initiatives to deliver tangible business value. This role involves translating cutting-edge LLM capabilities into resilient, secure, and scalable software.

As a Senior Forward Deployed Software Engineer (FDSE), you will act as the CTO of the build, responsible for backend services, LLM pipelines, and front-end integrations. You will collaborate with customers to design, implement, and deliver solution-ready builds in agile sprints. Your work will serve as the reference implementation for scalable GenAI in the enterprise, codifying patterns, shaping internal tooling, and accelerating innovation.

Who You Are

You are a systems-minded, AI-native engineer who ships real software. You own the full stack, motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You approach challenges with the mindset of a product-minded CTO, balancing creativity with pragmatism to deliver impact.

You will embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. Your focus extends beyond debugging code to debugging systems, context, and customer pain points.

What You Will Do

• Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments.
• Codify reusable assets, including libraries, prompts, and scaffolds, to accelerate future engagements.
• Shape developer experience by sharing feedback with platform and product teams.

What You’ll Do

• Deliver end-to-end builds in agile sprints, from architecture to deployment in production.
• Engineer with versatility across APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
• Operate with agility by integrating with legacy systems, navigating ambiguity, and shipping safely at speed.
• Codify patterns by building scaffolds, SDKs, and documentation to scale success across customers.
• Influence the platform by informing product strategy through field-tested insights and extensible code.

What Success Looks Like

• Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments.
• Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects.
• Platform influence: Your work shapes internal tooling and is integrated into the platform roadmap.