Forward Deployed Engineer - New York (or SF) at Aircall

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

Fluent in APIs
Very confident managing technical projects
Eager to continuously learn, build, and scale new models
Thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter

Responsibilities

Lead customer discovery and design sessions to map business processes, identify automation opportunities, and define solution architecture
Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation tools (HubSpot Workflows, Salesforce Flow) with API connectors
Collaborate with Engineering to validate technical feasibility, resolve blockers, and share field learnings that inform product improvements
Configure and optimize the AI Agent — defining intents, prompts, actions, guardrails, and performance metrics
Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability, and delivering on time and within scope
Create scalable models and reusable frameworks (templates, playbooks, reference architectures) that make future projects faster and more consistent
Champion continuous learning and enablement — train peers, run internal workshops, and document best practices

Skills

Key technologies and capabilities for this role

AI AgentsCustomer CommunicationsAutomationDeploymentCross-functional CollaborationProduct EngineeringSales EngineeringCustomer Success

Questions & Answers

Common questions about this position

What locations is this Forward Deployed Engineer role available in?

The role is available in New York or San Francisco.

What skills are required for the Forward Deployed Engineer position?

Key skills include fluency in APIs, confidence managing technical projects, and eagerness to continuously learn, build, and scale new models. Experience working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success is essential.

What is the company culture like at Aircall?

Aircall emphasizes customer obsession, continuous learning, delivering extraordinary outcomes, open collaboration, taking ownership, and making smart decisions with speed and precision in a fast-paced, team-driven environment where curiosity, trust, and impact matter.

What does the Forward Deployed Engineering team do at Aircall?

The team connects AI Agents technology to real-world SMB workflows, delivering automation that improves customer experience and boosts productivity, while working cross-functionally to ensure deployments deliver measurable impact.

What makes a strong candidate for this Forward Deployed Engineer role?

Strong candidates thrive in hands-on roles at the intersection of technical consulting, project leadership, and AI adoption strategy, with the ability to own end-to-end delivery of low-code AI solutions and translate customer challenges into scalable technical solutions.

Aircall

Cloud-based phone system for businesses

About Aircall

Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.

New York City, New YorkHeadquarters

2014Year Founded

$219.4MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Risks

Emerging AI-driven platforms may surpass Aircall's current feature set, threatening market share.

Economic downturns could reduce SMB spending on communication tools, impacting revenue.

Privacy regulations in the EU may increase compliance costs for Aircall.

Differentiation

Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.

The platform supports multilingual capabilities, enhancing global reach and customer service.

Aircall's subscription model provides steady revenue and continuous updates for users.

Upsides

Growing demand for AI-driven customer service solutions aligns with Aircall's offerings.

The rise of remote work increases the need for cloud-based communication tools like Aircall.

Projected growth in cloud telephony services presents expansion opportunities for Aircall.

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