Floor Lead (Sur La Table) at CSC Generation

Columbus, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with employees and customers
Ability to remain in a stationary position for up to 3 hours at a time
Ability to move about the workplace comfortably

Responsibilities

Contribute to an environment where employees are informed and capable by supporting training for all employees
Model and hold employees accountable to customer service standards
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager
Support sales driving initiatives and create daily agendas
Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards
Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary
Ensure timekeeping practices are in place and consistently followed according to SLT Policy
Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs
Ring employee transactions
Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office
Accurately record time worked according to SLT policy
Additional responsibilities as assigned by General Manager or Store Manager

Skills

Customer Service

Employee Training

Performance Coaching

Sales Initiatives

Merchandise Stocking

Visual Merchandising

Product Knowledge

Inventory Management

Timekeeping

Verbal Communication

Written Communication

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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