Floor Lead (Sur La Table) at CSC Generation

Glendale, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

1 year of retail sales and customer service experience
Prior experience as a Sur La Table Sales Associate, preferred
1 year of retail supervisory experience, preferred
Proficient in POS Systems
Some experience with MS Office Suite (Outlook, Word and Excel)
May require Food Handlers Certification
Ability to communicate verbally and work cooperatively with employees and customers
Ability to remain in a stationary position for up to 3 hours at a time
Ability to move about the workplace coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise
Ability to work a varied schedule to observe employees and customers at different times of the day, week and year
Ability to ascend/descend ladders in order to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work
Regular and predictable attendance
Ability to lift and/or move merchandise weighing up to 35 lbs
Demonstrate exceptional verbal and written communication skills

Responsibilities

Contribute to an environment where employees are informed and capable by supporting training for all employees
Model and hold employees accountable to customer service standards
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed
Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager
Support sales driving initiatives and create daily agendas
Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards
Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary
Ensure timekeeping practices are in place and consistently followed according to SLT Policy
Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs
Ring employee transactions
Accurately record time worked according to SLT policy
Additional responsibilities as assigned by General Manager or Store Manager

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee TrainingSales DrivingMerchandisingVisual StandardsProduct KnowledgeInventory ManagementCoachingTimekeeping

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the reporting structure for the Floor Lead role?

The Floor Lead reports to a General Manager (GM) or Store Manager (SM).

What are the key skills required for the Floor Lead position?

Key skills include exceptional verbal and written communication, ability to coach and direct employees, product knowledge, and proficiency with POS systems, computers, and merchandise scanners.

What does the company culture emphasize at Sur La Table?

The culture focuses on creating happiness through cooking and sharing good food, inspiring customers on their culinary journey, and maintaining high customer service standards.

What physical abilities are essential for this role?

Essential functions include remaining stationary for up to 3 hours, moving about the workplace, grabbing, reaching, pushing, pulling, bending, stooping, kneeling, crouching, ascending/descending ladders, and working varied schedules.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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