Sr. Associate, Small Business & Consumer Operations - Project Manageme…
Santander- Full Time
- Junior (1 to 2 years)
Candidates must possess a high school diploma or equivalent (GED) and a minimum of six months of customer service experience, including data entry and/or cash handling skills. They should demonstrate digital fluency, entrepreneurial spirit, and critical thinking abilities, as well as an understanding of operational risk management and compliance procedures.
As a Floating Teller, responsibilities include adhering to customer service standards, providing differentiated experiences, educating customers on digital solutions, managing lobby interactions, accurately processing transactions, resolving escalated account issues, identifying sales opportunities, completing branch operational activities, performing AML/BSA/KYC related tasks, promoting a diverse and inclusive environment, maintaining internal control standards, and completing other related duties as assigned. The role also involves providing exceptional service to branch customers and resolving routine customer problems efficiently.
Full-service banking for individuals and businesses
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.