Financial Services Claims Adjuster at Assurant

Miami, Florida, United States

Assurant Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, InsuranceIndustries

Requirements

  • 2+ years of prior Claims Adjuster experience
  • Active All-Lines (Independent/Company) license and required continuing education hours up to date
  • Relentless drive to provide exceptional customer service
  • Excellent verbal and written communications skills and ability to draft business-level communications when responding to customers
  • Strong listening, problem solving, and negotiating skills
  • Strong analytical skills
  • Proven organizational and multi-tasking ability with an ability to adapt quickly in a fast-paced work environment
  • Detail oriented with a commitment to excellence
  • Strong attention to detail and problem-solving skills
  • Minimum high school diploma or GED
  • Proven ability to work independently with minimal supervision to manage schedules and meet deadlines

Responsibilities

  • Educate clients/customers on card benefit insurance programs and procedures
  • Provide accurate, professional service and maintain a customer-focused approach
  • Review claim information and enter data using standard procedures
  • Review submitted documentation for accuracy and completeness
  • Investigate questionable claims in collaboration with management
  • Adjudicate claims and provide settlements in accordance with laws and policy provisions
  • Make claim approval/denial decisions within authority limits or escalate as needed
  • Document all actions and outcomes in the system
  • Strive for high performance in customer satisfaction, efficiency, and quality
  • Maintain positive working relationships with internal and external stakeholders
  • Support multiple client product lines and stay current with industry changes

Skills

Claims Adjusting
Claims Investigation
Claims Adjudication
Customer Service
Data Entry
Documentation
Insurance Policies
All-Lines License

Assurant

Provides risk management and insurance solutions

About Assurant

Assurant provides risk management solutions that focus on protecting major consumer purchases, particularly in mobile devices, electronics, and smart technology. The company offers insurance products and extended service contracts that help consumers safeguard their investments in high-value items. When a product is damaged or malfunctions, Assurant also provides repair services to restore it efficiently. This approach helps clients minimize financial losses from unexpected events. Assurant generates revenue through the sale of insurance policies, service contracts, and repair services. Unlike many competitors, Assurant emphasizes diversity, equity, and inclusion within its corporate culture, which enhances its ability to serve a diverse customer base. The company's goal is to support consumers and businesses in maintaining their day-to-day operations while protecting their investments.

New York City, New YorkHeadquarters
1892Year Founded
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Hybrid Work Options
Professional Development Budget

Risks

Integration challenges from acquiring iSmash may affect operational efficiency.
Regulatory scrutiny from acquiring American Lease Insurance could pose compliance challenges.
Cultural clashes from acquiring American Financial & Automotive Services may impact operations.

Differentiation

Assurant specializes in risk management for mobile devices and electronics globally.
The company offers insurance, service contracts, and repair services for high-value items.
Assurant's DEI commitment fosters innovation and enhances customer understanding.

Upsides

Increased demand for mobile device insurance due to remote work trends.
5G expansion drives demand for new devices and related insurance products.
Acquisition of iSmash enhances Assurant's tech repair service capabilities.

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