Field Service Technician (Appliance Repair) - Phoenix, AZ at Arrow Electronics

Arizona, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Electronics, Home AppliancesIndustries

Requirements

Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools, and diagnostic test equipment
Ability to properly trouble-shoot, diagnose, repair and document product/system issues
Valid Driver’s license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Ability to work coverage in the PHX metro, Mesa, Apache Junction, Gilbert, Scottsdale, Chandler, Tempe, Peoria AZ metro areas

Responsibilities

Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Skills

Key technologies and capabilities for this role

Appliance RepairTV RepairA/C RepairTroubleshootingCustomer ServiceInventory ManagementProduct Diagnosis

Questions & Answers

Common questions about this position

Is this Field Service Technician role remote or office-based?

This is a field-based role requiring travel to customers' locations in the Phoenix, AZ metro area, including Mesa, Apache Junction, Gilbert, Scottsdale, Chandler, Tempe, and Peoria.

What are the key responsibilities of the Field Service Technician?

Responsibilities include traveling to customers' homes for maintenance and repairs on LG appliances, TVs, and A/C units, using safety equipment and diagnostic tools, conducting technical diagnoses, processing paperwork, pre-screening service calls, and meeting company metrics like customer satisfaction and first-time fix rates.

What is LG Electronics' company culture like?

LG fosters a culture grounded in 'Jeong-do Management' with high ethical standards, transparent operations, 'Customer-Value Creation', and 'People-Oriented Management', promoting creativity, diversity, integrity, and an inclusive work environment.

What employee benefits or opportunities does LG offer?

LG offers a crafted employee experience focused on professional growth, health & well-being, and an internal community to set employees up for success.

What qualifications are required for this Field Service Technician position?

The job description lists qualifications and requirements, but the details are cut off; candidates must be able to cover the specified Phoenix metro areas and handle field repairs professionally.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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