Field Service Specialist at Vontive

Deerfield, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices
Ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems
Compliance with safety protocols, quality standards, SLAs, hospital regulations, and environmental, health, and safety policies
Hands-on technical skills for electro-mechanical medical equipment, including calibration, preventive maintenance, and repairs
Strong analytical skills to identify root causes and implement corrective actions
Ability to work autonomously, manage a service territory, schedule service calls, and travel efficiently
Excellent communication and interpersonal skills for customer interactions, training, and relationship building
Attention to detail for documentation, inventory control, and handling delicate components
Professional representation of the company through positive attitude, appearance, and engagement
Embrace Vantive’s cultural values of Care, Own it, Trust, and Innovate

Responsibilities

Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols
Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions
Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments
Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly
Plan and order necessary parts for service and maintenance, maintaining proper inventory control
Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques
Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction
Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues
Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices
Contribute to team and organizational success by sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges
Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed
Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies
Manage travel to clinical and stakeholder sites for technical support, training, and meetings
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

electro-mechanical repairinstallationcalibrationpreventive maintenancediagnosticsroot cause analysismedical equipmentSLA compliancesafety protocols

Questions & Answers

Common questions about this position

What does the Field Service Specialist role involve?

The role involves performing installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment, diagnosing failures, managing a service territory, and providing customer training while ensuring compliance with SLAs and safety protocols.

Is travel required for this position?

Yes, the position requires travel to manage an assigned territory and perform services in clinical and hospital settings.

What skills are needed for the Field Service Specialist role?

Key skills include hands-on technical expertise with electro-mechanical medical devices, analytical problem-solving to diagnose root causes, strong customer communication, attention to detail, and ability to work autonomously.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous individuals who don't settle for mediocrity, driven to improve patients' lives, with emphasis on positive customer experience, professional representation, and knowledge sharing among team members.

What makes a strong candidate for this Field Service Specialist position?

Strong candidates are hands-on technicians who enjoy solving advanced technical problems, interacting with customers, working autonomously with travel, and maintaining attention to detail while representing the brand professionally.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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