Field Service Engineer III (HPLC/MS)(San Juan Capistrano, CA) at Thermo Fisher Scientific

Carlsbad, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Laboratory ServicesIndustries

Requirements

Bachelor’s Degree in Sciences, Engineering, Electronics, or equivalent work experience
3+ years hands-on experience servicing analytical equipment gained either as an Engineer, application specialist or working as a Scientist in a laboratory
Strong interpersonal and effective communication skills
Ability to diagnose and resolve problems on mechanical and optical instrumentation in a clinical laboratory environment
Ability to read, interpret, and analyze component layout drawings, schematics, assembly drawings, wiring and labeling diagrams
Basic instructional abilities to provide customer familiarization instruction
Ability to prioritize clinical customer requirements and establish realistic schedules to meet requirements
Ability to produce clear, detailed, and concise documentation and customer reports
Ability to work independently and as part of a group to accomplish individual and team objectives as well as resolve routine customer concerns
Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement
Maintain a valid driver’s license
Available to travel overnight up to 50% and weekend work may be required

Responsibilities

Perform on-site installations, repairs, maintenance, qualifications, and validations
Customer-facing, working in conjunction with other ULS teams and Sales
Use customer management software to review service calls, handle parts inventories, and complete job tasks
Listen to the customer, review their documents, and inspect the instrument to resolve nature and scope of problem
Analyze and review inspection findings to resolve source of problem, and recommend repair, replacement, or other corrective action
Analyze system chemistry and use instrument reports to diagnose technical or application problems
Work with specialists, engineering, customer service, and other personnel to expedite repairs and drive quick resolution
Establish and maintain a communication link between the customer and the company to help ensure that effective service is provided
Provide customer instrument familiarization instruction on the accurate use and maintenance of their instruments
Management of assets found at customer site
Responsible for installed customer base at a designated clinical customer site
Responsible for individual field Inventory up to $10,000 monthly average
Other duties may be assigned

Skills

Key technologies and capabilities for this role

HPLCMass SpectrometryLiquid ChromatographyPreventive MaintenanceInstrument InstallationInstrument RepairQualificationValidationCustomer ServiceField ServiceParts Inventory Management

Questions & Answers

Common questions about this position

What is the work arrangement or location for this Field Service Engineer role?

This is a dedicated field-based role requiring on-site work at customer locations, primarily focusing on HPLC and MS instruments, based in San Juan Capistrano, CA.

What skills are required for the Field Service Engineer III position?

Candidates need strong interpersonal and effective communication skills, ability to diagnose and resolve problems on mechanical and optical instrumentation in a clinical lab environment, and proficiency in reading schematics, assembly drawings, and diagrams.

What does the Field Service Engineer role involve on a daily basis?

The role involves performing on-site installations, repairs, maintenance, qualifications, and validations for HPLC and MS instruments, using customer management software, and providing customer instruction.

What is the company culture like in the Unity Lab Services team?

The team emphasizes delivering market-leading on-site services exceeding customer expectations daily, working collaboratively with other ULS teams, sales, specialists, and engineering to achieve high customer satisfaction.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have experience diagnosing mechanical and optical issues in clinical labs, can interpret technical drawings and schematics, and possess excellent communication skills for customer-facing interactions and instruction.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free