Field Service Engineer at Thermo Fisher Scientific

Tokyo, Japan

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory EquipmentIndustries

Requirements

Field service experience not required; welcomes second new graduates (up to 3 years of work experience)
Interest in troubleshooting and repair as an engineer, especially analytical instruments or precision equipment
Knowledge or interest in electron microscopes
Japanese and English reading/writing skills required (conversational skills not necessary, but curiosity is a plus)
Background in science fields (electrical, electronics, physics) from technical college, university, or graduate school
PC and network knowledge preferred

Responsibilities

Perform on-site installation of complex equipment, following test procedures to ensure proper work orders
Conduct regular maintenance visits
Provide troubleshooting and repair support to customers and other field service personnel
Build relationships with customers, system users, and employees
Support NanoPort, assist in problem-solving, and support other field service personnel
Create and submit field service reports
Provide training on system maintenance to customers and users
Provide feedback to the product quality team
Update and revise internal system documentation
Identify specific issues related to systems
Participate in overseas training (3-6 months)

Skills

Key technologies and capabilities for this role

TroubleshootingEquipment InstallationPreventive MaintenanceRepairCustomer TrainingElectron MicroscopyJapaneseEnglishPC SkillsNetworking

Questions & Answers

Common questions about this position

What experience is preferred for this Field Service Engineer role?

Field service beginners and second new graduates (up to 3 years of work experience) are welcome, especially those interested in troubleshooting and repair as engineers, particularly with analytical or precision instruments, and knowledge or interest in electron microscopes.

What language skills are required for this position?

Reading and writing proficiency in Japanese and English is required; conversational skills are not necessary but curiosity is appreciated.

What is the work schedule and location for this role?

This is a full-time position with a standard Monday-Friday schedule involving on-site work that requires some PPE; specific remote or office location details are not provided.

What educational background is preferred?

A science major from technical college, university, or graduate school (electrical, electronics, physics) is preferred.

Is there any international training required for this role?

Overseas training for 3-6 months is part of the role.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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