Field Service Engineer at GE Healthcare

Mascot, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ImagingIndustries

Requirements

Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
Relevant licenses as required by Federal or State Legislation (e.g., Radiation Licenses and Electrical Licenses) and Work Cards (e.g., White Card)
Skills in TCP/IP, WIFI and medical networks preferred
Vaccine for Preventable Diseases (evidence required for healthcare sites depending on location/State mandates)

Responsibilities

Install equipment in a high quality, professional manner with strong attention to detail in accordance with company standards, compliance standards and customer requirements
Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements
Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements
Ensure timely completion of Field Modification Instructions (FMI’s)
Advise management when response time objectives cannot be met (e.g., if there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE))
Retain ownership of the problem until it is resolved
Keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress
Keep management and commercial account managers fully aware of all developments in the installed base
Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site
Report regularly to management in accordance with reporting guidelines/procedures
Complete other assignments and projects as directed
Follow the alert procedure for system down
Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information
Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance
Accurately complete and lodge all service documentation in a timely manner within company guidelines
Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements
Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective
Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely job dispatch closure and send customer reports as required by company guidelines
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Skills

Key technologies and capabilities for this role

MRICTNuclear MedicineEquipment InstallationPreventative MaintenanceCorrective RepairsField ServiceCustomer Relationship ManagementService ExcellenceTechnical Training

Questions & Answers

Common questions about this position

What is the location or region for this Field Service Engineer role?

The role services the Wollongong, Illawarra & South Coast NSW region.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this Field Service Engineer job?

Key responsibilities include installing and maintaining electronic equipment in Imaging modalities like MRI, CT, and Nuclear Medicine, performing preventative maintenance and corrective repairs, completing Field Modification Instructions timely, and ensuring customer satisfaction through strong communication.

What is the employment type for this role?

The position is full time.

What makes a strong candidate for this Field Service Engineer position?

A strong candidate demonstrates strong attention to detail, ability to develop customer relationships, timely problem resolution, compliance with standards, and effective communication with management and customers.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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