Field Operations Supervisor at Serve Robotics

Washington, District of Columbia, United States

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$65,000 – $90,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, TechnologyIndustries

Requirements

Leadership and team management skills
Hands-on technical troubleshooting and repair skills
Experience with robotics, hardware, and software tools
Ability to monitor and evaluate staff and robot fleet performance
Strong communication and collaboration skills
Ability to work independently and as part of a team

Responsibilities

Hire, train, and develop a team of field operations technicians
Lead daily operations, ensuring smooth deployment and retrieval of robots
Monitor and evaluate staff and robot fleet performance to meet KPIs and service operational objectives
Collaborate cross functionally with the organization to identify pain points and product needs to increase efficiencies in operations
Coordinate with Operations, Hardware Management, and HR for personnel administration, including performance appraisals, promotions, and compliance with company policies
Ensure proper documentation of operational procedures and performance improvements
Troubleshoot, diagnose, and repair robots using hardware and software tools
Monitor and support the fleet in the field, resolving real-time operational issues
Conduct component- and assembly-level testing to identify performance issues
Create and implement SLA’s to track team performance and report against
Provide feedback to engineering and development teams to refine hardware, software, and operational processes
Track, manage, and maintain lab and component inventories
Log repair activities in Jira, including photos and videos, to inform hardware and software teams
Maintain the cleanliness and appearance of robots to uphold Serve Robotics’ brand image

Skills

Robotics

Hardware

Software Tools

Troubleshooting

Repair

Team Management

Hiring

Training

Fleet Monitoring

KPIs

Communication

Documentation

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees

Risks

Rapid expansion may strain resources and operational capabilities.

Integration of Vebu could divert focus from core delivery services.

Over-reliance on partners like Uber and Nvidia poses potential risks.

Differentiation

Serve Robotics uses zero-emissions rovers for eco-friendly food delivery.

The company offers delivery-as-a-service with a subscription-based revenue model.

Serve Robotics integrates Vebu's Autocado for expanded automation solutions.

Upsides

Recent $80M funding supports expansion to 2,000 robots by end of 2025.

Acquisition of Vebu enhances automation offerings beyond delivery services.

Appointment of Anthony Armenta boosts AI and software capabilities.

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