[Remote] Field Engineer I - Grand Rapids, Lansing, Kalamazoo Territory at GE Healthcare

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
Experience with Web applications as well as Microsoft suite of products
Comply with GEHC's standard background check, including a post-offer drug test
During employment, comply with all customer access policies, including obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time; able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity; specific vision abilities including color, close vision, distance vision, peripheral vision and depth perception
Must have and maintain a valid Driver's License
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements

Responsibilities

Learn to complete on-time and accurate Preventive Maintenance, FMIs, and/or ISIs
Assist more experienced field engineers with equipment installation
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
Effectively communicate and partner with teammates and colleagues
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
Serve as a member of the account community for key accounts
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
Keep up to date with competitor information and market trends
Answer service calls independently without assistance within one year of employment

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingEquipment InstallationField ServiceCustomer ServiceService LogsRepair Parts ManagementGEHC Escalation Process

Questions & Answers

Common questions about this position

What qualifications are required for the Field Engineer I position?

Candidates need an Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or equivalent military education; or participation in GEHC's Biomed/FE Services Internship or Military Externship; or a High School Diploma/GED with 4+ years servicing electronic equipment. Experience with web applications and Microsoft suite is also required.

Is this Field Engineer I role remote or on-site?

The role is field-based in the Grand Rapids, Lansing, Kalamazoo Territory, requiring on-site work with customers and equipment.

What are the main responsibilities of a Field Engineer I?

Responsibilities include learning to perform on-time preventative maintenance, assisting with equipment installation and troubleshooting, communicating effectively with customers and teammates, maintaining service records, and building customer relationships to drive satisfaction.

What is the employment type for this position?

The position is full-time.

What background checks and requirements are needed for this role?

The successful applicant must pass GEHC's standard background check including a post-offer drug test, comply with customer access policies like immunizations, and may need additional drug tests or federal background checks. There are special physical requirements for the candidate.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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