[Remote] Field Engineer 3 Diagnostic Imaging - Tampa FL Area at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education and a minimum 4 years of experience servicing medical equipment; OR High School Diploma/GED and a minimum 8 years of experience servicing medical equipment
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications as well as Microsoft suite of products
Valid Driver’s License and ability to maintain license
Willingness to work onsite at customer locations in the Tampa FL area
Compliance with GEHC requirements (as specified)

Responsibilities

Perform advanced troubleshooting and repair on assigned equipment
May also perform installation, validation and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members
Lead communications with customers and serve as escalation point for customer-related concerns including installs
Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers
Lead and communicate HQ and Zone or Area-level initiatives
Co-lead regular team or modality meetings as required
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner
Effectively communicate and partner with teammates and colleagues
Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs
Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business
Keep up to date with competitor information and market trends
Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts
Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth
Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies
May include application training of clinical or scientific staff on designated equipment

Skills

Key technologies and capabilities for this role

Diagnostic ImagingTroubleshootingEquipment RepairInstallationValidationMaintenanceCustomer ServiceService LogsEscalation ManagementTeam LeadershipCoaching

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role requires working onsite at customer locations in the Tampa FL area.

What are the key responsibilities of this Field Engineer position?

Responsibilities include performing advanced troubleshooting and repair, leading and coaching less experienced engineers, owning customer issues from dispatch to resolution, and partnering with customers to recommend value-added services.

What skills or experience are required for this role?

The role requires being a technical expert on at least one modality and proficient in multiple, with strong troubleshooting, leadership, customer communication, and commercial acumen skills.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes customer satisfaction through Service Excellence, boundaryless collaboration with teams and sales, and an environment where every voice makes a difference to build a healthier world.

What makes a strong candidate for this Field Engineer role?

Strong candidates are technical experts in diagnostic imaging modalities with leadership experience, excellent customer communication skills, and the ability to proactively resolve issues and drive business growth.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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