Field Claims Representative at Auto-Owners Insurance

Knoxville, Tennessee, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Bachelor’s degree or direct equivalent experience handling property and casualty claims
  • Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Valid driver’s license and ability to drive an automobile consistent with the Company’s underwriting guidelines

Responsibilities

  • Investigate and assemble facts related to insurance claims
  • Determine policy coverage
  • Evaluate the amount of loss
  • Analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory, with an emphasis on property claims
  • Become familiar with insurance coverage through studying policies, endorsements, and forms
  • Work toward the resolution of claims and attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure timely and accurate claim payments
  • Handle investigations via phone, mail, and on-site investigations

Skills

Key technologies and capabilities for this role

XactimateClaims InvestigationProperty ClaimsCasualty ClaimsLoss EvaluationPolicy Coverage AnalysisLegal Liability AnalysisFinancial Calculations

Questions & Answers

Common questions about this position

What is the work arrangement for this Field Claims Representative role?

This is a work-from-home position with a merit-based program offering flexibility defined by the leadership team, following initial in-person training.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation, personal time, and sick leave.

What are the key requirements for this position?

Candidates need a Bachelor’s degree or equivalent experience in property and casualty claims, at least 3 years handling multi-line property and casualty claims with emphasis on property, above average communication skills, ability to resolve complex issues, and a valid driver’s license.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, and employee mentoring.

What makes a strong candidate for this Field Claims Representative role?

Strong candidates will have a Bachelor’s degree or equivalent, 3+ years of multi-line property and casualty claims experience especially in property claims, field claims handling experience, knowledge of Xactimate, strong communication skills, and the ability to handle complex issues and multiple assignments.

Auto-Owners Insurance

About Auto-Owners Insurance

N/AHeadquarters
N/AYear Founded
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