Field Claim Representative at Auto-Owners Insurance

Louisville, Kentucky, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor’s degree or direct equivalent experience handling property and casualty claims
Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
Field claims handling experience (preferred)
Knowledge of Xactimate software (preferred)
Above average communication skills (written and verbal)
Ability to resolve complex issues
Ability to organize and interpret data
Ability to handle multiple assignments
Ability to effectively deal with a diverse group of individuals
Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (accuracy in sums, unit costs, and understanding personal/business finance documents)
Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with company underwriting guidelines
Ability to work in the U.S. without current or future sponsorship

Responsibilities

Handle insurance claims in the field under general supervision through the life-cycle of a claim, including investigation, evaluation, and resolution
Provide service to agents, insureds, and others to ensure claims resolve accurately and timely
Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, and analyze legal liability
Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
Become familiar with insurance coverage by studying insurance policies, endorsements, and forms
Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
Ensure claims payments are issued in a timely and accurate manner
Handle investigations by phone, mail, and on-site

Skills

Key technologies and capabilities for this role

XactimateProperty ClaimsCasualty ClaimsClaims InvestigationInsurance PoliciesCoverage AnalysisLegal LiabilityArbitrationsMediationsDepositionsCommunication SkillsData Organization

Questions & Answers

Common questions about this position

What is the salary for the Field Claim Representative position?

This information is not specified in the job description.

Is remote work available for this role?

The company offers a merit-based work-from-home program based on job responsibilities; after initial in-person training, flexibility for work-from-home time is possible as defined by the leadership team.

What skills and experience are required for this position?

A Bachelor’s degree or equivalent experience, minimum 3 years handling multi-line property and casualty claims with emphasis on property claims, above average communication skills, ability to resolve complex issues, organize data, handle multiple assignments, and deal with mathematical problems including geometry and finance are required.

What is the work environment like at Auto-Owners Insurance?

Auto-Owners offers a friendly work environment, structured training program, employee mentoring, and a group of caring associates focused on creating financial security.

What benefits does Auto-Owners Insurance provide?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.