Experience Navigator- Emergency Department at Virta Health

Voorhees, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Understanding of all databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database
Knowledge or understanding of Virtua services including tests, preps and procedures for the proper and timely scheduling of all Virtua’s clinical services
Knowledge or understanding of insurance plans, medical terminology and financial assistance programs
Excellent customer service skills

Responsibilities

Navigate patients through the continuum of care
Serve as a concierge service to improve better customer outcomes for optimal transition of care
Increase Virtua’s business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to the callers needs
Part of the healthcare delivery service, reducing gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patient
Perform data entry and complete all data records with concise patient information and appropriate coding where appropriate to ensure proper tracking of leads
Deliver monthly reporting demonstrating outcomes and performance of service
Follow-up with patients via telephone and correspondences and collaborate with providers and care team as necessary
Maintain confidential records and files/screen telephone calls and resolve routine inquiries/problems
Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.)
Reconcile department

Skills

Key technologies and capabilities for this role

Patient NavigationCare CoordinationPhysician ReferralEmergency DepartmentCustomer ServiceHealthcare Services

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the work arrangement for this role?

The position is hybrid with a location in Pennsauken - 6991 North Park Dr, and it mentions 100% Remote as additional locations, but will support the Voorhees Emergency Department with shifts from 11:30a-8p.

What skills are required for the Experience Navigator role?

The role requires excellent customer service skills, ability to navigate patients through the continuum of care, and coordination skills for appointments, referrals, and services including transportation and financial counseling.

What is the company culture like at Virtua Health?

Virtua Health emphasizes exceptional care, community well-being, and outstanding work environment, with a team of over 14,000 colleagues including skilled doctors and a Magnet-recognized health system.

What makes a strong candidate for this position?

Strong candidates will have excellent customer service skills and experience serving as a liaison to coordinate patient care, appointments, referrals, and overcome barriers like transportation or financial issues.

Virta Health

Reverses type 2 diabetes through personalized care

About Virta Health

Virta Health focuses on reversing type 2 diabetes through a combination of personalized nutrition, continuous remote care, and behavioral science. Their treatment is designed for individuals diagnosed with type 2 diabetes, healthcare providers, and enterprise partners like employers and health plans. Unlike many competitors, Virta Health operates on a performance-based model, meaning they only receive payment if they achieve successful outcomes for their patients. This aligns their financial incentives with patient health improvements. The company's goal is to reverse type 2 diabetes in 100 million people, making their approach not just about managing diabetes but actively working towards its reversal.

Denver, ColoradoHeadquarters

2014Year Founded

$362.8MTotal Funding

SERIES_ECompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Remote-first work environment

Flexible work hours & time off policy

Health insurance

Paid parental leave

Free Virta treatment & family discount

Internet, home office, learning & development stipends

Employee resource groups

401K & ROTH contribution

Risks

Increased competition in diabetes reversal could threaten Virta's market share.

Rising popularity of GLP-1 medications may divert clients from Virta's approach.

Regulatory changes in GLP-1 prescriptions could impact Virta's business model.

Differentiation

Virta Health offers a medication-free approach to reversing type 2 diabetes.

Their performance-based model aligns financial incentives with patient outcomes.

Virta's continuous remote care platform provides personalized nutrition and behavioral support.

Upsides

Virta Health has achieved over $100M in annualized revenue with sustainable weight loss solutions.

Partnerships with major payers like U-Haul enhance Virta's market reach and credibility.

Growing skepticism about GLP-1 medications boosts demand for Virta's alternative treatments.

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