Executive, Recovery (Dispute) - Shah Alam at Ninja Van

Shah Alam, Selangor, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

Possess at least a Diploma or Bachelor’s Degree in any field
Fresh graduates are encouraged to apply
Strong process and detail orientation, with a high degree of accuracy and compliance
Excellent communication and interpersonal skills
Strong analytical thinking with the ability to grasp operational processes and systems quickly
Proficient in both written and spoken English and Bahasa Malaysia
Demonstrate high integrity, accountability, and responsibility in task execution
Proficient in Microsoft Office applications and Google Workspace tools
Fast learner with the ability to adapt to a dynamic and fast-paced work environment
Basic knowledge of Python programming will be an added advantage

Responsibilities

Attend to all problematic delivery issues and ensure closure within the agreed SLA
Verify, analyze, and tag problematic delivery issues accurately
Prepare daily and weekly reports on problematic delivery matters
Ensure no pending PET issues are left unattended by end of day (EOD)
Update outcomes of problematic delivery issues as received via email
Communicate clearly and effectively with relevant stakeholders
Ensure full adherence to the Recovery Standard Operating Procedures (SOP)
Maintain compliance with the 5S concept in daily operations
Keep relevant stakeholders informed of any issues related to tagged orders, when necessary
Ensure accuracy of data entry into the recovery system
Assist the Manager/Head with any ad hoc projects, reports, or analysis as required

Skills

SLA management

issue analysis

report preparation

data entry

SOP adherence

5S compliance

stakeholder communication

analytical thinking

process orientation

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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