Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary position) at FreshBooks

Bellevue, Washington, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Customer ExperienceIndustries

Requirements

Senior-level experience as an Executive Assistant supporting CXO leaders in a global, fast-paced SaaS environment
Proven ability to provide strategic, operational, and administrative support to executives leading large organizations (e.g., Marketing, Sales, Customer Success, Digital Implementation, Support, CX)
Demonstrated experience managing calendars strategically, prioritizing internal/external demands, and balancing global time zones
Ability to build trusted relationships with internal partners (e.g., revenue operations, finance, HR) and understand key customers
Skill in setting clear expectations for meetings (e.g., purpose: decide, align, explore) and distinguishing urgencies from non-urgencies
Experience serving as a liaison between executives, leadership teams (e.g., Integrated Customer Group), and cross-functional partners
Expertise in handling highly confidential information with discretion and sound judgment
Ability to expertly manage executive calendars, global travel, and communications
Capacity to anticipate needs, act as a trusted advisor/partner, and drive execution on critical priorities
Deep understanding of business goals, vision, and rhythms to keep executives focused
Availability for hybrid role in San Mateo, CA or Bellevue, WA with in-office presence 3 days/week (Tuesday-Thursday)

Responsibilities

Provide strategic partnership and leadership support to the CCMO, anticipating needs and enabling maximum effectiveness for CCMO and ICG leadership team
Strategically manage and prioritize the CCMO’s calendar, balancing global internal team engagement, customer-facing demands, and external priorities
Build and maintain trusted relationships with internal partners (e.g., revenue operations, finance, HR) and key customers
Facilitate CCMO’s visibility and connection with global teams through meaningful internal engagement
Set clear expectations for meeting requests with stakeholders, clarifying purpose and determining if live discussion is needed vs. async/email
Serve as liaison between CCMO, global ICG leadership team, and cross-functional partners (e.g., Finance, Revenue Operations)
Distinguish true urgencies, ensure appropriate preparation and follow-up for engagements
Handle highly confidential information with discretion
Expertly manage CCMO’s calendar, global travel, and communications, ensuring balance of customer engagements and internal presence
Drive execution on critical priorities and help CCMO stay focused on what matters most

Skills

Executive Support

Administrative Support

Strategic Planning

Operational Support

CXO Support

Cross-Functional Collaboration

Global Team Management

SaaS Environment

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

Land your dream remote job 3x faster with AI

Try Jobo Free