Event Captain at Level99 Entertainment

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Hospitality, GamingIndustries

Requirements

Must be TIPS certified, or able to become certified within 14 days of employment
Comfortable with learning and utilizing a variety of Event software including Tripleseat, SmartWaiver, Toast, and proprietary software (previous experience is a plus)
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs
Maintain a sharp and professional personal appearance with all work attire clean, pressed, and in good repair at all times; hair neatly restrained; non-slip shoes required
Ability to walk, bend, stand for periods of time, and occasionally lift objects (35lbs max)
Two to three years related experience; or equivalent combination of education and experience
Meet and exceed customer expectations, provide highest quality of services to guests and vendors
Communicate effectively verbally with customers, co-workers, and supervisors
Detail-oriented with the ability to multitask
Ability to work well in a team environment, bridging restaurant and entertainment verticals, working with all levels of management and team members, and becoming an expert in both areas

Responsibilities

Gathering all essential event and staffing information prior to event start
Communicates with managers, chefs, and service staff about event/catering timing and any special requests
Overseeing the setup of all tables/areas and supplies, including buffet items, A/V equipment, outside decorations etc
Creates a personal connection onsite with the event contact while ensuring that all of their guest needs are exceeded
Oversee service of food and beverage, and communicates changes proactively to the staff
Delivers gameplay briefings and assists guests with the check-in system prior to gameplay
Ensures the ending of the event is a pleasant experience
Maintains a clean and organized work area
Ensures guests leave eager to return, always extending a friendly farewell
Submit Event Recaps to Events Management
Other duties may be assigned

Skills

Event Planning

Staff Coordination

Customer Service

Setup Management

Communication

Catering Coordination

Guest Experience

Team Bridging

Proactive Anticipation

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Natick, MassachusettsHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.

Economic downturns may impact discretionary spending on entertainment.

Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.

The venue includes a craft beer hall and authentic brewery dining experience.

Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.

The rise of 'competitive socializing' venues aligns with Level99's business model.

The expanding craft beer market supports Level99's beverage offerings.

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