DFIR Recovery Specialist
At-BaySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Travel, HospitalityIndustries
Requirements
- High-reaching individual with an ambitious attitude
- Attention to detail, organized, efficient and ability to multi-task
- Analytical, strong negotiation and problem-solving skills; the ability to quickly determine and explain a situation
- Ability to professionally communicate easily understood information through verbal and written communication
- Research oriented with strong documentation skills
- Experience working with business clients and internal teams
- Can easily navigate multiple systems with ease
Responsibilities
- Obtain work from assigned queues
- Communicate clearly and effectively to convey information through a variety of means (primarily email & phone) with hotel partners to maximize partner-initiated recovery potential
- Respond to hotel partner inquiries and questions regarding overcharges disputed to secure credits from the partners back to EVC cards within established timelines (SLAs)
- Monitor and maintain work queue to ensure cases do not exceed recovery timelines
- Complete work effectively and efficiently to achieve department metrics
- Maintain accurate contact information for hotel properties
- Cost modification requests when needed
Skills
Negotiation
Problem-Solving
Analytical Skills
Research
Documentation
Multi-Tasking
Customer Service
Email Communication
Verbal Communication
Attention to Detail
Expedia Group
Travel booking platform for various services
About Expedia Group
Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.
Bellevue, WashingtonHeadquarters
1996Year Founded
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
Benefits
Paid Vacation
Parental Leave
Hybrid Work Options
Professional Development Budget
Risks
Riyadh Air's entry into the market could increase competition for Expedia.
CFO transition may lead to strategic shifts or instability in financial management.
Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.
Differentiation
Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.
The company offers a comprehensive suite of services for travelers and travel-related businesses.
Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.
Upsides
Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.
The rise of 'workcations' allows Expedia to market longer stay packages.
Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.
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