Especialista de Servicios Compartidos de RRHH (Tier 1) at Interpublic Group

Bogotá, Bogota, Colombia

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Human ResourcesIndustries

Up to 2 years of experience using HR systems for administration, HR operations, case management, or similar responsibilities
Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner
Proficiency in using HR information systems and case management tools
Excellent data entry skills with a focus on accuracy and speed
Ability to multitask and prioritize work in a high-volume, fast-paced environment
Familiarity with HR processes and best practices, especially in a shared services context
Good verbal and written communication skills, including English

Respond to employee inquiries quickly and accurately via the BMC Helix system, providing clear and concise information
Escalate complex or specialized inquiries to the corresponding centralized specialist team for resolution
Process transactions related to employee personal data with a high level of accuracy and attention to detail
Manage the complete process of creating contingent workers, ensuring compliance with company policies and procedures
Stay updated on HR policies and procedures to provide accurate guidance to employees
Collaborate with HR team members to continuously improve the service delivery model and employee experience
Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis