Tier 1 Service Desk Specialist
MakparSalary not specified
Especialista de Servicios Compartidos de RRHH (Tier 1) at Interpublic Group
Bogotá, Bogota, Colombia
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Human ResourcesIndustries
Requirements
- Up to 2 years of experience using HR systems for administration, HR operations, case management, or similar responsibilities
- Strong customer service orientation with the ability to handle inquiries in a friendly and professional manner
- Proficiency in using HR information systems and case management tools
- Excellent data entry skills with a focus on accuracy and speed
- Ability to multitask and prioritize work in a high-volume, fast-paced environment
- Familiarity with HR processes and best practices, especially in a shared services context
- Good verbal and written communication skills, including English
Responsibilities
- Respond to employee inquiries quickly and accurately via the BMC Helix system, providing clear and concise information
- Escalate complex or specialized inquiries to the corresponding centralized specialist team for resolution
- Process transactions related to employee personal data with a high level of accuracy and attention to detail
- Manage the complete process of creating contingent workers, ensuring compliance with company policies and procedures
- Stay updated on HR policies and procedures to provide accurate guidance to employees
- Collaborate with HR team members to continuously improve the service delivery model and employee experience
- Document all inquiries and transactions accurately in the HR system to ensure reliable data for reporting and analysis
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this position?
Benefits include a paid day off on your birthday, special pricing on Colsanitas prepaid medicine, EMI domestic medicine services at special prices, and special credit lines and loans for employees. Note that these are extralegal benefits and not part of salary, subject to modification.
What experience is required for this role?
Up to 2 years of experience using HR systems for administration, HR operations, case management, or similar responsibilities is required.
What key skills are needed for the Shared Services HR Specialist role?
Key skills include strong customer service orientation, proficiency in HR information systems and case management tools, excellent data entry skills with focus on accuracy and speed, ability to multitask in a high-volume environment, and good verbal and written communication skills including English.
Is the salary specified for this position?
This information is not specified in the job description.
What makes a strong candidate for this HR Shared Services role?
A strong candidate has up to 2 years of HR systems experience, customer service focus, proficiency in HR tools, data entry accuracy, multitasking ability in fast-paced settings, HR process familiarity, and strong English communication skills.
Interpublic Group
About Interpublic Group
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
