Engineering Manager, QuickPack (Remote) at Shippo

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Shipping, LogisticsIndustries

Requirements

Must have at least 3+ years of hands-on engineering management experience including managing deliverables, participating with product and design to define MVP, managing performance and growth of reporters and managing stakeholders
9+ years of experience in software development
Coding experience in backend programming languages (e.g. Python, Go, Java, Ruby)
Experience working with Backend frameworks (e.g. Django, FastAPI)
Solid understanding of object-oriented programming and familiarity with various design and architectural patterns
Experience integrating with APIs that use REST, gRPC, SOAP and other technologies
Experience managing external vendors and integrations with 3rd party APIs
Exceptional verbal, written, and interpersonal communication skills
Deep understanding of customer needs and passion for customer success
BS or MS degree in Computer Science or equivalent experience
Bonus
Coding experience in database languages (SQL)
Experience with NoSQL databases (e.g. DynamoDB)
Experience with queue technologies (e.g. Redis, Kafka, NSQ)

Responsibilities

Lead, mentor, and grow a team of backend engineers
Foster an inclusive, high-performance culture
Define and execute the technical roadmap for the Rating API domain
Ensure scalability, low latency, and high availability of high-volume APIs
Deliver new rating features, including carrier integrations and advanced pricing models
Partner with Product, Infrastructure, and Carrier teams to align on priorities and improve performance
Drive best practices in API design, monitoring, and system resilience
Own SLAs/SLOs for Rating APIs and ensure operational excellence
Manage incident response, root cause analysis, and continuous improvement
Champion automation, testing, and CI/CD for faster, safer delivery
Streamline processes for managing rate cards and adjacent data to ensure accurate customer rates and correct Shippo charges

Skills

Distributed Systems

Backend Engineering

API Development

Scalability

High Availability

Low Latency

Carrier Integrations

Pricing Models

Automation

Tooling

Shippo

Shipping solution for ecommerce businesses

About Shippo

Shippo provides a shipping solution for ecommerce businesses, marketplaces, and platforms by connecting them to multiple shipping carriers through a single API and dashboard. Users can compare shipping rates, print labels, automate international documents, track shipments, and manage returns all in one place. This integration allows clients to streamline their shipping processes efficiently. Unlike many competitors, Shippo focuses on offering a comprehensive service that works seamlessly with existing ecommerce platforms, making it easier for businesses to handle their logistics. The goal of Shippo is to enhance the shipping experience for its customers, ensuring their success by solving key operational challenges in the ecommerce logistics market.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$150.1MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consumer SoftwareIndustries

201-500Employees

Benefits

Medical, dental, & vision

Take-as-much-as-you-need vacation policy

Flexible work hours

Two week-long company wide shutdowns during summer/winter

3 volunteer days off (VTOs)

WFH stipend

Charity donation match up to $100

Professional & career growth

Individual learning stipend

Personal and focused growth

Company off-sites throughout the year

Risks

Increased competition from platforms like Square and Wix could reduce Shippo's market share.

Partnership with Cover Genius may expose Shippo to insurance claims and liabilities.

New tool launches may strain Shippo's resources if not managed efficiently.

Differentiation

Shippo offers a multi-carrier shipping API connecting with over 40 global carriers.

The platform provides comprehensive shipping solutions, including label creation and package tracking.

Shippo's integration with platforms like Wix enhances its accessibility and user experience.

Upsides

Shippo's Addresses API improves address validation, reducing undeliverable packages.

Partnership with Cover Genius offers comprehensive insurance solutions for eCommerce merchants.

Dynamic pricing models optimize revenue and offer competitive rates to customers.

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