Engineer 2, Engineering Operations at Comcast

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

Ability to troubleshoot and repair all but the most complex issues
Performs maintenance activities with a minimum of supervision and guidance
Leads technical outage bridges and engages appropriate resources to drive issues to closure
Acts as an advocate for Engineering Operations procedures, policies and processes
Ensures projects and initiatives are adhering to Company standards
Tracks and reports operational workflows; maintains records of results and feedback
Analyzes data and metrics, identifies problem areas and provides actionable insight
Acts as a technical resource in projects and initiatives and ensures successful project implementation
Contributes to design considerations for new products or architectural changes to existing products
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system
Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact
Provides training and guidance to less experienced team members
Attains industry standard certifications and education
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Responsibilities

Contributing in project teams
Troubleshooting operational issues
Providing technical solutions to operational problems
New product implementation
Implementing existing products and services
Overall upkeep and maintenance of designated areas of engineering
Acts in compliance with industry and Company technical requirements, standards, policies and procedures
Works with moderate guidance in own area of knowledge
Other duties and responsibilities as assigned
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, our customers, investors and our communities

Skills

troubleshooting

technical support

maintenance

outage management

data analysis

metrics analysis

project implementation

engineering operations

technical documentation

problem solving

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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