Emergency Medical Services (EMS) Dispatcher - US hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not Specified

ISTA Personnel Solutions South Africa, a global BPO company, is partnering with a USA-based client providing private medical transportation. They are seeking an Emergency Medical Services (EMS) Dispatcher. The ideal candidate will be resilient, able to remain composed in challenging situations, and thrive in a fast-paced environment with strong attention to detail and exceptional organizational skills.

This position requires flexibility, with shifts spanning from Monday to Sunday, including shifts of up to 12 hours across 2 to 3 days and shorter shifts on the remaining days.

Requirements

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a remote role for South African Citizens only.
• Experience in the Healthcare Industry will be beneficial.
• Previous experience in dispatch or coordination will be an added benefit.
• Customer service skills.
• Ability to prioritize multiple tasks; ability to work independently and as a team member.
• Competent radio communication skills.
• Excellent English communication skills (written and verbal).

Responsibilities

• Answering incoming calls (administrative, non-emergency, and emergency).
• Maintain professional etiquette.
• Promptly ascertain proper levels of response.
• Triage calls and enter data into the computer system.
• Data entry with critical attention to details.
• Constantly monitor the dispatch system.
• Ensure units are en-route.
• Post moves in a timely fashion.
• Ensure other units are within acceptable distance.
• Communicate appropriate routing instructions.
• Investigate and report all time exceptions.
• Complete and submit daily reports.

Application Instructions

• If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Information

• Company: ISTA Personnel Solutions South Africa
• Client: USA-based client offering private medical transportation
• Department: SA - Operations
• Published: 2025-06-05