EMEA Head of Issues Management at AIG

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Financial ServicesIndustries

Requirements

In depth experience within technology risk, control, and governance disciplines
Strong problem-solving and risk skills
Understanding of IT Risk principles and best practices
Ability to oversee multiple processes, action plans and key stakeholders simultaneously
Experience raising awareness of issues to key stakeholders across technology
Effective leadership skills
Clear, concise written and oral communication skills coupled with the ability to drive agreement using information and interpersonal acumen
Proven track record of drawing conclusions, making decisions, and using data to solve problems

Responsibilities

Manage the IT Risk Acceptance and Remediation process across UK, EMEA & LAC
Work with senior IT, Risk, Security and Legal leadership across UK, EMEA and LAC to understand and document risk or issues, pushing back on requests as needed
Work with IT to consider alternate solutions to encourage remediation plans over risk acceptance, and remediation plans with a short timeframe where risk is higher
Risk rate issues based on detailed data
Manage the request for risk acceptance or remediation through the entire approval process
Provide reporting on issues across UK, EMEA & LAC, including monitoring remediations through completion, escalating any that may not be completed in a timely manner
Provide regular reporting and status on risk acceptance / remediation requests
Provide monthly reporting to regional risk and governance forums and present on risk issues, trends, risk aggregation, etc
Lead RA Maintenance Reviews on a monthly basis with Infrastructure Services, Production Support, ISO, TRO and CPL to review vulnerabilities related to apps running obsolete technology
Based on RA Maintenance Reviews discussions, determine next steps and monitor existing plans monthly to confirm they remain on track, escalating when dates slip
Manage the Third Party Risk Process for IT-related issues: assess and rate IT issues associated with third parties, facilitate risk acceptance through the approval process, and monitor remediation as needed
Advise on Regulatory assessments: advise on assessments of new and existing IT, Privacy and Cyber Security regulations in UK, EMEA & LAC, providing regulatory expertise; review regulatory assessments and provide feedback; review action plans as appropriate

Skills

Key technologies and capabilities for this role

Risk ManagementIT RiskRemediation PlanningIssue ManagementComplianceReportingStakeholder ManagementTechnology Controls

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the key responsibilities of the EMEA Head of Issues Management?

Key responsibilities include managing the IT Risk Acceptance and Remediation process, providing reporting on issues across UK, EMEA & LAC, leading RA Maintenance Reviews, and managing the Third Party Risk Process for IT-related issues.

What is the team structure for this position?

The role is part of the Technology Risk and Controls (TRC) team and involves working with senior IT, Risk, Security, and Legal leadership across UK, EMEA, and LAC, as well as teams like Infrastructure Services, Production Support, ISO, TRO, and CPL.

What experience makes a strong candidate for this role?

Strong candidates will have experience managing IT risk processes, working with senior leadership in IT, Risk, Security, and Legal, handling risk rating and remediation, and leading cross-functional reviews and reporting.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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