Job Description: Email Support Specialist

Company: ISTA Personnel Solutions South Africa (on behalf of a U.S.-based client) Industry: Money Lending Services Employment Type: Full-time Location Type: Remote Workplace: Remote Language: English Department: SA - Operations Published: 2025-07-01

Position Overview

ISTA Personnel Solutions South Africa is seeking a highly detail-oriented Email Support Specialist for a U.S.-based client in the Money Lending Services industry. This role involves managing a shared inbox and processing internal emails. This is a remote position for South African citizens only.

Working Hours

• Monday to Friday: 9:00 am to 18:00 pm Eastern Standard Time (EST)
• South African Standard Time (SAST): 15:00 pm to 00:00 am
• Note: Working hours are subject to change in accordance with daylight saving time in the United States.

Requirements

• Citizenship: South African Citizen only.
• Internet: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) is mandatory. Wired Ethernet connectivity is required. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered.
• Communication Skills: Excellent written and verbal English communication skills.
• Comprehension: Strong reading comprehension.
• Analytical Skills: Exceptional logical reasoning and problem-solving abilities.
• Categorization: Ability to analyze and categorize different types of email inquiries and act accordingly.
• Judgment: Sound judgment and the ability to apply past learning to similar new scenarios.
• Computer Proficiency: Basic proficiency with computer systems.
• Software Skills: Comfortable navigating MS Office and Outlook.
• Adaptability: Ability to learn new systems and follow structured workflows.
• Advantageous: Background or familiarity in finance or accounting is advantageous but not essential.

Responsibilities

• Manage a shared email inbox used by the internal team.
• Review incoming emails from external lending companies.
• Route emails to the correct brokers internally.
• Log relevant information into internal systems or databases.
• Loop in appropriate internal contacts to ensure follow-ups and responses.
• Note: This role strictly involves internal email processing. There is no external email communication or customer voice interaction.

Application Instructions

If you are not contacted within 14 working days, please consider your application unsuccessful.