ekspert(-ka) relacji z klientem at Santander

Bydgoszcz, Kuyavian-Pomeranian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FinanceIndustries

Requirements

Wykształcenie wyższe
Ponad 3-letnie doświadczenie w bankowości i sprzedaży usług i produktów bankowych, w tym produktów inwestycyjnych
Cenisz sobie kontakt z ludźmi i długotrwałe relacje oparte na zaufaniu
Lubisz stawiać sobie ambitne cele i dobrze czujesz się wiedząc do czego dążysz
Czujesz się komfortowo zarówno w pracy indywidualnej jak i zespołowej
Chcesz się rozwijać w bankowości i zdobywać nowe kompetencje zgodnie z wybraną specjalizacją z zakresu Select, Hipoteka, MŚP

Responsibilities

Obsługę bardziej wymagających potrzeb klienta oraz wsparcie w wyborze najlepszych produktów i usług bankowych
Zapewnienie profesjonalnej obsługi oraz najlepszych doświadczeń związanych z wizytą w oddziale
Oferowanie i promowanie produktów bankowych
Realizacja indywidualnych i zespołowych zadań sprzedażowych
Telefoniczny i bezpośredni kontakt z klientami
Budowanie długotrwałych relacji z klientami oraz pozyskiwanie nowych
Praca w zgodzie z obowiązującymi procedurami oraz standardami dotyczącymi i realizowanymi we wszystkich kanałach dystrybucji

Skills

Key technologies and capabilities for this role

banking productsinvestment productsclient relationssalescustomer servicePolish higher education

Questions & Answers

Common questions about this position

What employment contract and duration is offered?

The position offers an employment contract (umowa o pracę) initially for 7 months, with the possibility of an indefinite contract after the onboarding period.

Is this role remote or onsite, and where is it located?

This is a stationary (onsite) position in the 2nd Branch in Bydgoszcz at ul. Powstańców Wlkp. 26.

What are the key required skills and experience for this role?

Candidates need higher education, over 3 years of experience in banking and sales of banking products including investment products, valuing people contact and long-term trust-based relations, ability to set ambitious goals, and comfort in individual and team work.

What is the company culture like at Santander?

The company values relationships with people, diversity among employees, providing the best client experience in the financial sector, and believes everyone can bring a unique perspective regardless of individual predispositions.

What makes a strong candidate for this customer relations expert role?

Strong candidates have higher education, 3+ years in banking sales including investment products, enjoy building long-term client relationships based on trust, thrive on ambitious goals, work well individually and in teams, and desire growth in banking specializations like Select, Hipoteka, or MŚP.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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