Ecommerce Operations Help Desk at Fortune

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerceIndustries

Requirements

Full-time on-site position; must be located in Montreal, QC
Excellent communication skills in English & French, both written and verbal
Strong Microsoft Excel knowledge; understanding SQL queries an asset
Excellent web research and navigation skills
Ability to contribute to a team while working independently
Ability to work in a fast-paced environment, multitask during peak seasonal surges, and remain productive during off-season
Powersports knowledge an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV)

Responsibilities

Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing
Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience
Order Verification & Risk Analysis: Conduct thorough fraud and risk assessments on orders and resolve any payment-related concerns efficiently
Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations with a friendly and professional attitude
Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks

Skills

Key technologies and capabilities for this role

ExcelSQLWeb ResearchOrder ManagementFraud AnalysisIssue ResolutionCustomer Communication

Questions & Answers

Common questions about this position

What is the salary for this Ecommerce Operations Help Desk position?

This information is not specified in the job description.

Is this role remote or on-site, and where is it located?

This is a full-time on-site position and candidates must be located in Montreal, QC.

What skills are required for this role?

Required skills include excellent written and verbal communication in English and French, strong Microsoft Excel knowledge, excellent web research and navigation skills, ability to work independently and in a team, and multitasking in a fast-paced environment. SQL queries and powersports knowledge are assets.

What is the company culture like at FortNine?

FortNine emphasizes top-notch quality service, staff development, a people-first team with friendly and professional communication, no micro-managing, and thriving in a fast-paced tech-enabled environment with scrappy execution and high standards.

What makes a strong candidate for this position?

Strong candidates are passionate about elite service, problem-solvers who combine scrappy execution with high excellence standards, excel in fast-paced multitasking, have strong bilingual communication and Excel skills, and can work independently without micro-management.

Fortune

Media company providing business insights and rankings

About Fortune

Fortune provides trusted information and compelling stories to business leaders, investors, and professionals across various industries. The company is well-known for its authoritative rankings, such as the Fortune 500 list, which showcases the largest U.S. companies by revenue. Fortune creates and shares content through its website, magazines, newsletters, and conferences, generating revenue from advertising, subscriptions, and event sponsorships. What sets Fortune apart from its competitors is its focus on finance, leadership, technology, health, and lifestyle topics, appealing to a loyal audience that values high-quality business journalism. The company's goal is to improve the business world and make a positive impact as it moves into its second century.

New York City, New YorkHeadquarters

1929Year Founded

$1.3MTotal Funding

ICOCompany Stage

Financial Services, Consumer Goods, EntertainmentIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Generous Parental Leave

Tuition Reimbursement

Mentorship Program

Risks

Decline in print media consumption may affect Fortune's magazine sales and advertising revenue.

Increased competition from digital-native platforms could attract Fortune's audience.

Economic downturns could reduce advertising budgets, impacting Fortune's primary revenue stream.

Differentiation

Fortune's authoritative rankings like the Fortune 500 set it apart in business journalism.

Its long, in-depth feature articles provide unique insights not found in competitors.

Fortune's Live Media events foster global business communities and networking opportunities.

Upsides

Growing interest in ESG criteria boosts demand for Fortune's business journalism content.

AI-driven content personalization can enhance reader engagement and subscription rates.

Virtual events allow Fortune to expand its Live Media offerings globally without constraints.

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