E-Commerce Operations Manager at Linear

Hong Kong

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

YesVisa

E-Commerce, RetailIndustries

Requirements

Professionally fluent in English (Bonus: Professionally fluent in Cantonese)
Detail-oriented with strong organizational and multitasking abilities
Tech-savvy and quick to learn new software and tools
A collaborative team player who works well with others
Mature, responsible, and exercises sound judgment in decision-making
Coachable, eager to learn, and committed to continuous personal and professional growth
Experience level is flexible; role tailored to seniority and skills

Responsibilities

Serve as the primary liaison with 3PL partners to ensure seamless and efficient daily operations
Oversee all aspects of ecommerce operations, including inventory stock-in, order fulfillment, shipping logistics, and issue resolution
Coordinate closely with third-party logistics providers and carriers to guarantee timely, cost-effective deliveries
Monitor and analyze shipping performance metrics, proactively identifying and implementing opportunities for improvement
Manage the returns process by overseeing returns providers and coordinating with 3PL to ensure smooth handling
Lead and supervise physical returns processing activities at 3PL facilities to maintain quality and efficiency

Skills

Ecommerce Operations

3PL Coordination

Inventory Management

Order Fulfillment

Shipping Logistics

Returns Management

Performance Metrics

Logistics Optimization

Linear

Software development tool for task management

About Linear

Linear is a software development tool that helps teams build products more efficiently. It provides features for task management, issue tracking, and workflow customization, making it suitable for both startups and large enterprises. The platform simplifies complex tasks by breaking them down into manageable sub-issues, which enhances productivity. It includes automated backlog management to save time by auto-closing and archiving issues. Linear is designed for speed, offering rapid keyboard shortcuts and real-time synchronization. Users can create custom workflows and views to tailor the platform to their needs. A unique feature called "Cycles" helps teams prioritize their work by automatically tracking started issues and rolling over unfinished tasks to the next cycle. Linear's goal is to streamline the software development process, allowing teams to focus on building great products.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$50.8MTotal Funding

SERIES_BCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Work life balance

Competitive salary and equity

Employee-friendly equity terms (early and extended exercise in the US)

Work remotely, no commuting to the office

Health, dental and vision insurance (US)

5 weeks paid vacation

Parental leave

M1 Macbook Pro, 5K display and accessories

Stipend to set up your home office

Latest productivity software

Paid lunch and coffee during work days

Paid co-working space/desk at an office

Regular team events and offsites

Quarterly hack weeks

401(k) Plan (US)

Risks

Potential reputational damage from association with Carta's unethical practices.

Increased competition from new integrations like Plain, offering similar features.

Challenge of maintaining rapid growth after raising $35 million in Series B funding.

Differentiation

Linear offers rapid-fire keyboard shortcuts and real-time sync capabilities.

The platform provides automated backlog management, reducing manual labor for development teams.

Linear's 'Cycles' feature helps teams focus on upcoming work with configurable tracking.

Upsides

Linear raised $35 million in Series B funding to expand its operations.

The rise of remote work increases demand for Linear's collaborative software development tools.

Integration with AI-driven tools could enhance Linear's task management efficiency.

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