Driver Safety System Advisor at Caterpillar Inc.

Peoria, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, MiningIndustries

Requirements

Experience working in customer service, safety, call center, or inspection fields
Familiarity with safety monitoring and reporting
Basic understanding of quality principles (auditing, random sampling, document control)
Understanding of the necessity and value of accuracy; ability to complete tasks with high levels of precision
Demonstrated attention to detail (inspection, auditing, proofreading)
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Good communication, interpersonal, and teamwork skills
Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change
Ability to work with a diverse group of employees and customers
Ability to work full-time in the Peoria, IL office
Availability for 12-hour rotating shifts (day or night), including weekends and holidays
Top candidates: Bachelor’s degree in an operation or business-related discipline
Top candidates: Mining industry experience
Top candidates: Experience with Lean quality principles
Top candidates: Multilingual (any language)

Responsibilities

Use third-party software to evaluate safety-related videos and equipment health, classify events, and record actions taken
Maintain working knowledge of the three DSS event classification matrices
Provide timely verbal communication to customers when necessary to intervene during live safety events
Use language translation software and/or service when needed to communicate in the customer’s local language
Build collaborative relationships with fellow safety advisors and participate in real-time team discussions on event classifications
Participate in regularly scheduled team meetings
Maintain minimum department-required Key Performance Indicators (KPI) - Accuracy and Response time

Skills

Key technologies and capabilities for this role

DSSevent classificationvideo analysisthird-party softwareverbal communicationlanguage translationsafety monitoringcustomer intervention

Questions & Answers

Common questions about this position

What are the shift schedules for this Driver Safety System Advisor role?

There are two 12-hour rotating shifts available: Day Shift from 7:00 AM – 7:00 PM and Night Shift from 7:00 PM – 7:00 AM, both including some weekends and holidays.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Driver Safety System Advisor role?

Required skills include Quality Management with experience in customer service, safety, call center, or inspection fields; Accuracy and Attention to Detail for precise task completion; and Decision Making and Critical Thinking for analyzing situations and making informed judgments.

What is the company culture like at Caterpillar for this team?

Caterpillar emphasizes a global team that cares about each other, innovation, problem-solving, and building collaborative relationships, with participation in real-time team discussions and regular meetings.

What makes a strong candidate for this Driver Safety System Advisor position?

Strong candidates are reliable, flexible, and ready to join a dynamic team, with experience in customer service, safety, or inspection fields, high attention to detail, and the ability to meet KPIs for accuracy and response time.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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