Hands-on experience as a WMS Super User, Key User, or System Specialist with platforms such as JDA, SAP, Exacta, or RLog
Strong understanding of warehouse operations, including receiving, putaway, picking, packing, shipping, inventory control, returns, and automated systems (e.g., Autostore, conveyors, RF devices)
SQL knowledge and basic troubleshooting ability
Proficiency in Excel, Word, PowerPoint
Responsibilities
Analyze and decompose business requirements to define system-level architecture goals
Create comprehensive system blueprints, data flows, and integration diagrams
Research and evaluate platforms, frameworks, and services for upcoming solutions
Track implementation progress, ensuring alignment with architectural plans and business objectives
Provide first-line support to warehouse users for WMS-related queries and issues
Diagnose, troubleshoot, and resolve system discrepancies to minimize downtime
Partner with operations teams to analyze workflows, identify bottlenecks, and propose WMS-driven improvements to enhance efficiency, accuracy, and productivity
Develop and deliver engaging training for new and existing users
Create and maintain user guides, SOPs, and reference materials to support consistent and correct system usage
Assist with minor WMS system configuration changes
Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) for new functionalities, upgrades, and integrations
Monitor data accuracy and perform routine audits
Develop and maintain dashboards, reports, and queries to provide actionable insights into warehouse performance, inventory, and labor utilization
Act as a key point of contact between warehouse operations, IT, and external vendors to ensure effective communication and timely resolution of issues
Work with business, engineering, and product teams to validate design direction and architectural decisions
Proactively identify opportunities for system and process improvements that drive operational excellence
Manage user/device administration, security, and profile maintenance to ensure compliance and data integrity
Assist development teams in resolving integration or system-level challenges
Ensure developers, DevOps, QA, and infrastructure teams are building toward the same architecture