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Modern HealthSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Minimum of a master’s qualification as a Psychologist / Counsellor or equivalent qualification
- Registration with the specific psychological / counselling board in your respective country
- Minimum of 10 years working experience with Employee Wellbeing and/or Critical Incident Support to Organisations, and at least some of these years in a people-leadership position
- Able to demonstrate excellent understanding of various trauma and disruptive events theory and paradigms
- Strong leadership, strong project management, strong problem solving
- Ability to effectively hold multiple lenses in mind when working with and designing
Responsibilities
- Proactively build Mental Health programmes, packages, and products for Workplace Disruptive Events and Critical Incidents that meet and differentiate Lyra from competitors
- Take lead as Lyra project manager, best-practice clinical advisor, and liaison (internal and client facing liaison where needed) when significant and major international Mass Trauma and Disruptive Events occur
- Confidently represent Lyra to our customers and partners and the broader industry as a subject-matter expert in the field of Mental Health support for Workplace Disruptive Events and Critical Incidents
- Oversee our Critical Incident Operation at a strategic level, ensuring it is well positioned to deliver on specialised programmes as well as day to day Client Critical Incident demands
- Address service gaps, inefficiencies, financial and commercial needs, and quality concerns, in the DE&CI Services team and oversee solutions or improvement plans that are implemented. Where needed, support directly with complex or challenging CI demands from key customers, and become more involved where complaints have been escalated or where sensitive contexts demand a more senior leader to take control
- At times, represent Lyra’s DE&CI products and approaches to customers in sales pitches and at onboarding for strategic opportunities and with senior management and benefits leaders where required
- Act with urgency, agency, and flexibility in the face of global mass trauma events to ensure: Lyra’s immediate response plan is swift and sound. All internal stakeholders that need to advise and be advised have been consulted (e.g. Crisis Committee, impacted local Operations, Exco, CS Channels). A project plan is developed and Lyra’s response plan is communicated to clients via CS/other. This plan includes formal support options to HR for Lyra staff and providers that may also be impacted and in need of added support. Case studies are recorded for future BD opportunities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this Senior Manager role?
This is a full-time position.
Is this role remote or does it require office work?
This information is not specified in the job description.
What skills or experience are required for this position?
The role requires industry experience as a clinician, expertise in mental health support for workplace disruptive events and critical incidents, and the ability to act as a project manager, clinical advisor, and liaison.
What is the company culture like at Lyra Health?
This information is not specified in the job description.
What makes a strong candidate for this Senior Manager role?
Strong candidates will be industry-experienced clinicians who can proactively build mental health programs, lead as project managers and advisors during critical incidents, represent Lyra as subject-matter experts, and act with urgency and flexibility in global events.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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