Dispute Specialist at Global Payments

Prague, Prague, Czechia

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

High School Diploma or Equivalent (Minimum Qualification)
2-4 years related work experience handling dispute resolutions throughout the association lifecycle (Preferred Qualification)
Substantial understanding of the job and ability to apply knowledge and skills to complete a wide range of tasks
Working knowledge of association and card industry regulations

Research, process, and resolve chargeback/reversal requests for 15 or more dispute reason codes and 2 or more supported card brands using established processes in a multi-client/system environment, adhering to association regulations
Gather and analyze cardholder and/or merchant account transactions to determine if disputed transactions are covered under federal regulations, organize supporting information, and apply appropriate credit/debit adjustments based on arbitration results
Prepare and assist less experienced Chargeback Specialists with case documentation, including organizing supporting documentation and compiling additional data; train Level I agents on document preparation via side-by-side sessions
Develop familiarity with all existing work queues and actively work almost all types of queues; segment pending requests into appropriate workflows based on type and complexity
Develop advanced knowledge of multiple card brands (e.g., Visa/MasterCard/Discover/Amex) and federal regulations governing credit card chargebacks and reversals through training and online research, adhering to department processes
Conduct detailed transaction research, analytical work, and documentation of actions taken, including phone calls to merchants, cardholders, and others as appropriate; apply bank and card industry regulations in resolving disputes
Compile aggregate statistics on chargebacks for identifying patterns and improving customer service