Dispatcher (Nights) at SpartanNash

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply Chain, Food DistributionIndustries

Requirements

High school diploma or GED (required)
Associate's degree (Preferred) in Business Administration or college coursework in Business Administration, Supply Chain, or other related area
Two years of logistics/transportation experience
Basic knowledge of dispatch operations
Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers
Ability to work in a fast-paced environment
Detail-oriented, organized, and able to prioritize and multi-task
Good problem-solving and follow-up skills
Working knowledge of logistics operations
Proficient in MS Office (Excel and Word)
Basic knowledge of DOT (Department of Transportation) regulations and familiarity with transportation systems; Cadec experience preferred
Physical ability to lift and/or move 20 pounds; frequently required to sit/stand/walk

Responsibilities

Dispatch driver schedules/routes for load pick-up and deliveries
Work with customers and warehouse operations to ensure accurate, timely, and efficient operations while providing a high level of customer service
Ensure timely follow-up, resolution, and response to any route planning or delivery timing issues; work with Transportation Supervisors as appropriate
Maintain and update the department dispatch/communication log/software according to department procedures
Ensure information is accurate and up-to-date so drivers understand all requirements for scheduled delivery/pick-up (e.g., equipment/truck/trailer used, delivery location, pick-up/delivery time, and documentation procedures)
Review, verify, and process driver delivery paperwork
Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations
Develop and maintain good working relationships with customers and drivers
Assist with coordinating delivery changes, monitoring on-board computers, log reports, and maintenance schedules, and submitting necessary information to payroll clerk
Work with Transportation/Logistics team to schedule appointments and assist drivers with questions or issues related to delivery appointments
Additional responsibilities may be assigned as needed

Skills

Key technologies and capabilities for this role

DispatchingRoute PlanningDriver SchedulingCustomer ServiceTransportation LogisticsWarehouse OperationsCommunication LogDelivery Coordination

Questions & Answers

Common questions about this position

What is the work schedule for this Dispatcher position?

The schedule is Wednesday 11:30 PM to 6:00 AM, Thursday 6:00 PM - 6:00 AM, Friday 6:00 PM - 6:00 AM, and Saturday 6:00 PM - 6:00 AM.

What are the minimum education and experience requirements?

A high school diploma or GED is required, with an Associate's degree in Business Administration or related field preferred. Two years of logistics/transportation experience and basic knowledge of dispatch operations are also required.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What is the company culture like at SpartanNash?

SpartanNash emphasizes a People First culture, Operational Excellence, and Insights that Drive Solutions, with a family of 20,000 Associates contributing to customer-focused innovation.

What skills make a strong candidate for this Dispatcher role?

Candidates with good written and verbal communication skills, customer service skills, two years of logistics/transportation experience, and knowledge of dispatch operations will stand out.